Global Domains Division (GDD) Metrics
GDD aims to maintain a culture of excellence in its operations. This web page provides information about gTLD marketplace health, survey results, performance metrics for several operations and a summary analysis report on Registry Service Evaluation Policy process (RSEP) requests.
Domain Name Marketplace Indicators
The Domain Name Marketplace Indicators [XLSX, 55 KB] initiative presents statistics pertaining to the marketplace for generic top-level domains (gTLDs) and country code top-level domains (ccTLDs). The ICANN organization intends to publish updates semi-annually to track progress against its strategic goal to "support the evolution of the domain name marketplace to be robust, stable and trusted."
ICANN org collaborated with a community Advisory Panel on this effort. The version 1.0 indicator schema [PDF, 210 KB] outlines the indicator categories, dimensions/factors, and metrics, and includes a glossary of terminology. The specific calculations performed to arrive upon the indicator values are available in the version 1.0 indicator taxonomy document [PDF, 196 KB].
Concurrent to the release of these Version 1.0 marketplace indicators, ICANN org will continue to work with the community and the Advisory Panel to evaluate additional enhancements that might be incorporated as part of this initiative. Access to detailed datasets for the reported indicators is being evaluated as part of ICANN's Open Data Platform initiative.
2019 Contracted Parties Survey Results
ICANN org commissioned the MITA Group to conduct the third annual survey of ICANN contracted parties that concluded in April 2019. The goal of the survey is to determine how the GDD is fulfilling its stated mission and objectives and what steps the GDD can take to work more effectively with the ICANN community and contracted parties as a group. The published results include a slide presentation of the survey questions and answers and a summary of the results provided by the MITA Group.
ICANN 2019 Contracted Parties Satisfaction Survey [PDF, 599 KB]
ICANN 2019 Contracted Parties Satisfaction Survey Summary [PDF, 149 KB]
2018 Contracted Parties Survey Results
2017 Contracted Parties Survey Results
The performance metrics below are calculated on a rolling 12-month basis. The information will be updated monthly and published by the end of the following month.
Global Support Performance Metrics Dashboard
Operations Performance Metrics Dashboard
- New gTLD Program Performance Metrics Dashboard
Systems Performance Metrics Dashboard
Summary Analysis Reports
Summary analysis reports are generated each calendar year. The information will be updated annually and published by the end of the first calendar quarter.