Global Domains Division (GDD) Metrics
GDD aims to maintain a culture of excellence in its operations. This web page provides information about gTLD marketplace health, survey results, performance metrics for several operations and a summary analysis report on Registry Service Evaluation Policy process (RSEP) requests.
gTLD Marketplace Health Index
The gTLD Marketplace Health Index (Beta) [PDF, 2.65 MB] presents statistics and trends related to generic top-level domains (gTLDs). It is intended to serve as a basis for community discussion and collaboration for further developing ICANN's gTLD marketplace metrics. ICANN is working with a community Advisory Panel to refine the Index in preparation for publishing version 1.0. ICANN intends to publish these statistics twice a year. The gTLD Marketplace Health Index (Beta) was first published in July 2016 and updated in December 2016.
More information about the Advisory Panel's work is available on the community wiki.
2017 Contracted Parties Survey Results
The ICANN organization commissioned the MITA Group to conduct a survey of ICANN contracted parties that concluded in June 2017. The objective of the survey was to baseline perceptions of the ICANN organization on the following dimensions: integrity, dependability, competence, commitment and satisfaction.
The published results include a pre-recorded slide presentation with answers to each of the 16 questions in the survey and observations from 12 in-depth interviews and an executive summary. For additional clarity, there is also a summary of the results provided by the MITA Group.
The performance metrics below are calculated on a rolling 12-month basis. The information will be updated monthly and published by the end of the following month.
Global Support Performance Metrics Dashboard
Operations Performance Metrics Dashboard
- New gTLD Program Performance Metrics Dashboard
Systems Performance Metrics Dashboard
Summary Analysis Reports
Summary analysis reports are generated each calendar year. The information will be updated annually and published by the end of the first calendar quarter.