Global Domains Division (GDD) Metrics
GDD aims to maintain a culture of excellence in its operations. This web page provides information about generic top-level domain (gTLD) marketplace health, survey results, performance metrics for several operations, and a summary analysis report on Registry Service Evaluation Policy (RSEP) process requests.
Domain Name Marketplace Indicators
The Domain Name Marketplace Indicators (registration required) initiative presents statistics pertaining to the marketplace for generic top-level domains (gTLDs) and country code top-level domains (ccTLDs). These statistics and metrics are made available through the ICANN Open Data Platform. The ICANN organization intends to publish updates semi-annually to track progress against its strategic goal to "support the evolution of the domain name marketplace to be robust, stable and trusted."
ICANN org collaborated with a community Advisory Panel on this effort. The version 1.0 indicator schema [PDF, 1.1 MB] outlines the indicator categories, dimensions/factors, and metrics, and includes a glossary of terminology. The specific calculations performed to arrive upon the indicator values are available in the version 1.0 indicator taxonomy document [PDF, 1.1 MB].
Concurrent to the release of these Version 1.0 marketplace indicators, ICANN org will continue to work with the community and the Advisory Panel to evaluate additional enhancements that might be incorporated as part of this initiative.
2020 Contracted Parties Survey Results
ICANN org conducted the fourth annual survey of ICANN contracted parties from 12 February to 25 March 2020. The goal of the survey is to determine how the Global Domains Division (GDD) is fulfilling its stated mission and objectives, and what steps the GDD can take to work more effectively with the ICANN contracted parties.
This year, ICANN org partnered with eBallot to administer and capture the anonymous survey responses. Likely due to the global COVID-19 pandemic, ICANN org received a lower than expected number of responses to the survey. We always appreciate hearing from our stakeholders and thank those who responded to the survey. Please know that GDD welcomes your input anytime. If you have additional input, questions, or comments please contact email@example.com.
The published results below include a slide presentation of the survey questions and answers.
ICANN 2020 Contracted Parties Satisfaction Survey [PDF, 2.30 MB]
ICANN 2020 Contracted Parties Satisfaction Survey Summary [PDF, 46 KB]
2019 Contracted Parties Survey Results
ICANN 2019 Contracted Parties Satisfaction Survey [PDF, 599 KB]
ICANN 2019 Contracted Parties Satisfaction Survey Summary [PDF, 149 KB]
2018 Contracted Parties Survey Results
2017 Contracted Parties Survey Results
The performance metrics below are calculated on a rolling 12-month basis. The information will be updated monthly and published by the end of the following month.
Global Support Performance Metrics Dashboard
Operations Performance Metrics Dashboard
- New gTLD Program Performance Metrics Dashboard
Systems Performance Metrics Dashboard
Summary Analysis Reports
Summary analysis reports are generated each calendar year. The information will be updated annually and published by the end of the first calendar quarter.