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Systems Performance Metrics Dashboard | July 2015 - June 2016

No List of Metrics Service Level Targets (SLTs)
1 Customer Portal Service Availability 99.9%
2 GDD Portal Service Availability 99.9%
3 Centralized Zone Data System (CZDS) Portal Service Availability 99.9%
4 Customer Portal Scheduled/Allowed Downtime 32 hours
5 GDD Portal Scheduled/Allowed Downtime 32 hours
6 CZDS Portal Scheduled/Allowed Downtime 8 hours
7 Trademark Clearinghouse (TMCH) uptime – Trademark Clearinghouse API 99.9%
8 Trademark Database (TMDB) uptime 99.9%

Metrics #1: Customer Portal Service Availability

Month Percentage of uptime Percentage within SLT (99.9%)
June 2016 100 100
May 2016 97.07 97.08
April 2016 100 100
March 2016 100 100
February 2016 100 100
January 2016 100 100
December 2015 100 100
November 2015 100 100
October 2015 100 100
September 2015 100 100
August 2015 100 100
July 2015 100 100

Metrics #2: GDD Portal Service Availability

Month Percentage of uptime Percentage within SLT (99.9%)
June 2016 100 100
May 2016 97.07 97.08
April 2016 100 100
March 2016 100 100
February 2016 100 100
January 2016 100 100
December 2015 100 100
November 2015 100 100
October 2015 100 100
September 2015 100 100
August 2015 100 100
July 2015 100 100

Metrics #3: CZDS Portal Service Availability

Month Percentage of uptime Percentage within SLT (99.9%)
June 2016 100 100
May 2016 100 100
April 2016 100 100
March 2016 100 100
February 2016 100 100
January 2016 100 100
December 2015 100 100
November 2015 100 100
October 2015 100 100
September 2015 100 100
August 2015 100 100
July 2015 100 100

Metrics #4: Customer Portal Scheduled/Allowed Downtime

Month Actual used downtime hours Percentage within SLT (32 hours)
June 2016 2 100
May 2016 4 100
April 2016 4 100
March 2016 4 100
February 2016 2 100
January 2016 2 100
December 2015 12 100
November 2015 10 100
October 2015 12 100
September 2015 10 100
August 2015 12 100
July 2015 10 100

Metrics #5: GDD Portal Scheduled/Allowed Downtime

Month Actual used downtime hours Percentage within SLT (32 hours)
June 2016 2 100
May 2016 4 100
April 2016 4 100
March 2016 4 100
February 2016 2 100
January 2016 2 100
December 2015 12 100
November 2015 10 100
October 2015 12 100
September 2015 10 100
August 2015 12 100
July 2015 10 100

Metrics #6: CZDS Portal Scheduled/Allowed Downtime

Month Actual used downtime hours Percentage within SLT (8 hours)
June 2016 2 100
May 2016 2 100
April 2016 4 100
March 2016 4 100
February 2016 2 100
January 2016 No downtime NA
December 2015 No downtime NA
November 2015 No downtime NA
October 2015 No downtime NA
September 2015 No downtime NA
August 2015 2 100
July 2015 1 100

Metrics #7: TMCH Uptime – Trademark Clearinghouse API

Month Percentage of TMCH uptime Percentage within SLT (99.9%)
June 2016 100 100
May 2016 100 100
April 2016 100 100
March 2016 100 100
February 2016 100 100
January 2016 100 100
December 2015 100 100
November 2015 100 100
October 2015 100 100
September 2015 100 100
August 2015 100 100
July 2015 100 100

Metrics #8: TMDB Uptime

Month Percentage of TMDB uptime Percentage within SLT (99.9%)
June 2016 100 100
May 2016 100 100
April 2016 100 100
March 2016 100 100
February 2016 100 100
January 2016 100 100
December 2015 100 100
November 2015 100 100
October 2015 100 100
September 2015 Not Yet Available NA
August 2015 Not Yet Available NA
July 2015 Not Yet Available NA

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Domain Name System
Internationalized Domain Name ,IDN,"IDNs are domain names that include characters used in the local representation of languages that are not written with the twenty-six letters of the basic Latin alphabet ""a-z"". An IDN can contain Latin letters with diacritical marks, as required by many European languages, or may consist of characters from non-Latin scripts such as Arabic or Chinese. Many languages also use other types of digits than the European ""0-9"". The basic Latin alphabet together with the European-Arabic digits are, for the purpose of domain names, termed ""ASCII characters"" (ASCII = American Standard Code for Information Interchange). These are also included in the broader range of ""Unicode characters"" that provides the basis for IDNs. The ""hostname rule"" requires that all domain names of the type under consideration here are stored in the DNS using only the ASCII characters listed above, with the one further addition of the hyphen ""-"". The Unicode form of an IDN therefore requires special encoding before it is entered into the DNS. The following terminology is used when distinguishing between these forms: A domain name consists of a series of ""labels"" (separated by ""dots""). The ASCII form of an IDN label is termed an ""A-label"". All operations defined in the DNS protocol use A-labels exclusively. The Unicode form, which a user expects to be displayed, is termed a ""U-label"". The difference may be illustrated with the Hindi word for ""test"" — परीका — appearing here as a U-label would (in the Devanagari script). A special form of ""ASCII compatible encoding"" (abbreviated ACE) is applied to this to produce the corresponding A-label: xn--11b5bs1di. A domain name that only includes ASCII letters, digits, and hyphens is termed an ""LDH label"". Although the definitions of A-labels and LDH-labels overlap, a name consisting exclusively of LDH labels, such as""icann.org"" is not an IDN."