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Contracted Parties

ICANN’s contracted parties consist of generic top-level domain (gTLD) registry operators and accredited registrars.

New gTLD Program Performance Metrics Dashboard

No List of Metrics Service Level Targets (SLTs)

1

Change Request Processing Cycle Time
(the time elapsed from complete submission to approval of change requests which do not require re-evaluation)

For the Change Request processing statistics, please go to http://newgtlds.icann.org/en/applicants/customer-service/change-requests#change-request-process

6 weeks

2

Pre-Delegation Testing (PDT) Cycle Time
(the time elapsed from PDT appointment start date to report publication)

For the PDT statistics, please go to http://newgtlds.icann.org/en/applicants/pdt#slt

28 calendar days