Submitting a Complaint to ICANN Contractual Compliance
To submit a complaint, select the form next to the issue which best describes your concern in the chart below. Before submitting your complaint, please read the information on this page in its entirety.
ICANN has executed certain agreements with registrars and registry operators. ICANN's Contractual Compliance authority is limited to the obligations set forth in these agreements. These agreements are the Registrar Accreditation Agreement, the Registry Agreements and the Consensus Policies. If your issue is outside of this contractual scope or if it involves a party over whom ICANN has no compliance enforcement powers, ICANN will provide you with alternative avenues you may want to pursue.
Additional information on how to submit complaints concerning requests for access to non-public registration data can be found here.
ICANN has no contractual authority to address complaints involving country code top-level domains (ccTLDs), such as .us, .eu, .ac, or domain names registered under a ccTLD (e.g. example.us, example.eu, example.ac). ICANN does not accredit registrars or set policy for ccTLDs and has no contractual authority to take compliance action against ccTLD operators. For inquiries and issues involving ccTLDs, you may wish to contact the relevant ccTLD manager using the contact details at https://www.iana.org/domains/root/db. This page will also help you determine which top-level domains (TLDs) are country codes (outside of ICANN's scope) and which ones are generic (within ICANN's scope).
ICANN does not have contractual authority or the technical ability to return a lost domain name to you. Additional information on lost domain names can be found at https://www.icann.org/resources/pages/lost-domain-names.
For information about the process and approach used by ICANN Contractual Compliance to address complaints, please visit https://www.icann.org/resources/pages/approach-processes-2012-02-25-en.
The information provided to ICANN via the complaint forms is subject to Section 2 of ICANN's Privacy Policy.
| Issue | Additional information & Submit Complaint |
|---|---|
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A domain name that is being used to conduct an illegal or abusive activity A TLD that is not displaying its contact details for handling inquiries related to malicious conduct in the TLD |
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The transfer of a domain name to a different registrar and/or registrant |
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The renewal and/or redemption of a domain name |
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The Registration Data associated with a domain name |
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The suspension or deletion of a domain name for which I am or was the holder |
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The service through which a registrar or registry operator is displaying Registration Data |
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Dispute Resolution Policies & Procedures |
Uniform Domain-Name Dispute-Resolution Policy (UDRP) Uniform Rapid Suspension System (URS) Public Interest Commitments Dispute Resolution Procedure (PICDRP) Registry-Restriction Dispute Resolution Procedure (RRDRP) Trademark Post-Delegation Dispute Resolution Procedure (Trademark PDDRP) |
A Privacy/Proxy registration or service |
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Access to the zone file of a TLD |
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A name that has been or must have been reserved by the registry operator |
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A registry operator not abiding by the code of conduct of its Registry Agreement |
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A contractual compliance issue not identified above |