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ICANN Billing and Payments

Instructions for Payments to ICANN

Tax Residency Certificate and Other Tax Related Documents

Billing Process

Billing Schedule

The Internet Corporation for Assigned Names and Numbers (ICANN) billing processes are scheduled on monthly or quarterly basis except for pre-accreditation or pre-delegation fees such as application fees and Rights Protection Mechanism (RPM) Access Fees, which are processed as received. See below for a description of schedule by type of contract.

ICANN Registrar Billing

Registrar Fees

The annual accreditation fee for all registrars is US$4,000 per year. The registrar may pay the annual fee in one lump payment or if elected, in quarterly installments of US$1,000.00 each. This fee is billed on the 15th of the month in which the account was accredited, for each year through the duration of the agreement until terminated. If quarterly installments are elected the account is billed on the 15th day of the first month of each quarter, per the accreditation date of the agreement.

Variable accreditation fees are determined based on the transaction type and volume of each registrar. There are two types of fees associated with the variable accreditation fees:

  1. Variable fees for all registrars are divided among all active registrars based on a validated concept that ICANN often expends the same quantum of effort in providing services to a registrar regardless of size. This fee is due quarterly and is billed 30 days following the end of each calendar quarter. Invoicing is sent every 31 January, 30 April, 31 July, and 31 October.
  2. Transaction-based fees are assessed on each annual increment of an add, renew or a transfer transaction that has survived a related add or auto-renew grace period. This fee will be billed at US$0.18 per transaction for registrars operating under the 2009 or 2013 RAA.

Please refer to Section 3.9 of the 2013 Registrar Accreditation Agreement (RAA) for more details.

Payment Terms

Except as stated on the invoice, standard billing terms are Net 30 (due within 30 days). Late fees are a provision of the ICANN agreements and due at a rate of 1.5% per month or, if less, the maximum rate permitted by applicable law.

Payment Methods

ICANN's preferred method of payment is ACH transfer or wire transfer, which are the most secure and most reliable methods of payment. We also accept checks and credit card payments. Please see "Instructions for Payments to ICANN" section for more detailed instructions.

Refunds

Refunds are issued to accounts with no outstanding invoices when overpayment or open credit memos exist. A request for refund must be submitted using the ICANN Refund Form and signed by an authorized party of the account. Refunds are issued within 30 days following receipt of the required form.

Please contact accounting@icann.org to obtain the required form.

Past Due Fees

Past due fees are a breach of the agreement. Accounts with past due amounts are escalated to Contractual Compliance or other resources for resolution.

If you have any questions related to your invoice or the amount due please contact accounting@icann.org so that we may answer your request.

ICANN Registry Billing

Registry Fees

The registry fees consist of the registry fixed fee and the registry-level transaction fee (collectively, the "Registry-Level Fees"). This fee is due quarterly and is billed 30 days following the end of each calendar quarter. Invoicing is sent every 31 January, 30 April, 31 July, and 31 October.

Please refer to Article 6 of the Registry Agreement for more details.

Payment Terms

Except as stated on the invoice, standard billing terms are Net 30 (due within 30 days). Late fees are a provision of the ICANN agreements and due at a rate of 1.5% per month or, if less, the maximum rate permitted by applicable law.

Payment Methods

ICANN's preferred method of payment is ACH transfer or wire transfer, which are the most secure and most reliable methods of payment. We also accept checks and credit card payments. Please see "Instructions for Payments to ICANN" section for more detailed instructions.

Refunds

Refunds are issued to accounts with no outstanding invoices when overpayment or open credit memos exist. The request must be submitted electronically using the ICANN Refund Request Form and signed by an authorized party of the account. Refunds are issued within 30 days following receipt of the requested form. Please contact globalsupport@icann.org to obtain the required form.

Past Due Fees

Past due fees are a breach of the agreement. Accounts with past due amounts are escalated to Contractual Compliance or other resources for resolution.

If you have any questions related to your invoice or the amount due please contact globalsupport@icann.org so that we may answer your request.

Updated as of 31 March 2018

Billing Changes and Improvements

This update is intended to provide better visibility into the ICANN Billing process enhancements which are focused on improving the quality and timeliness of invoices it issues to contracted parties. ICANN Billing will provide regular updates on the progress of billing improvements. The updates will be the month following each calendar quarter end. The next update will be in July 2018.

ICANN Billing is committed to providing its contracted parties with accurate and timely invoicing and payment services.

  • ICANN Billing has established high standards of excellence for itself and is continuously working towards achieving them.
  • Ongoing improvements to invoicing and payment services
  • Prompt and centralized responses to inquiries thru ICANN's Global Support ticketing system
  • Continued team development and process improvement

Process Improvements:

  1. The ICANN org created a cross-functional billing process improvement project team that reviews the resources, systems and processes used to produce invoices, collect payments and support requests from contracted parties (May 2017).
    1. The team includes representatives from Finance, Registry Services, Registrar Services, Operations, Contractual Compliance, and Information Technology. The inclusion of all responsible contributors to the process in a cross-functional team better enables us to identify and solve the root cause of problems, rather than only symptoms of issues.
  2. The ICANN org implemented a robust and scalable enterprise-wide resource planning system that is able to provide automation for improved accuracy and timeliness of invoicing (Dec 2016).
  3. The size and capabilities of the finance department personnel was increased by hiring a dedicated billing manager (Dec 2017).
  4. The implementation of quality reviews for the manual processes for updating contact information and emailing invoices was implemented (Jan 2018).
  5. The development of process documentation for training and development of personnel in areas of billing (ongoing).
  6. ICANN Billing has established a policy to ensure that contracted parties' email inquiries to accounting@icann.org are acknowledged or responded to within 3 business days. Automation of the tracking of these targets has been included in the roadmap below.
  7. ICANN Billing is working on implementing automation for the emailing of invoices. This automation will reduce the potential for errors in emailing invoices.
  8. ICANN Billing is working on implementing the automation of customer contact information between all internal systems. This automation will reduce the potential for errors in updating changes to the customer contact information
  9. The roadmap table below provides expected timing of these projects along with an estimated go live date.

Roadmap for Improvements:

Billing Process Improvement Roadmap

Updated as of 31 March 2018

Domain Name System
Internationalized Domain Name ,IDN,"IDNs are domain names that include characters used in the local representation of languages that are not written with the twenty-six letters of the basic Latin alphabet ""a-z"". An IDN can contain Latin letters with diacritical marks, as required by many European languages, or may consist of characters from non-Latin scripts such as Arabic or Chinese. Many languages also use other types of digits than the European ""0-9"". The basic Latin alphabet together with the European-Arabic digits are, for the purpose of domain names, termed ""ASCII characters"" (ASCII = American Standard Code for Information Interchange). These are also included in the broader range of ""Unicode characters"" that provides the basis for IDNs. The ""hostname rule"" requires that all domain names of the type under consideration here are stored in the DNS using only the ASCII characters listed above, with the one further addition of the hyphen ""-"". The Unicode form of an IDN therefore requires special encoding before it is entered into the DNS. The following terminology is used when distinguishing between these forms: A domain name consists of a series of ""labels"" (separated by ""dots""). The ASCII form of an IDN label is termed an ""A-label"". All operations defined in the DNS protocol use A-labels exclusively. The Unicode form, which a user expects to be displayed, is termed a ""U-label"". The difference may be illustrated with the Hindi word for ""test"" — परीका — appearing here as a U-label would (in the Devanagari script). A special form of ""ASCII compatible encoding"" (abbreviated ACE) is applied to this to produce the corresponding A-label: xn--11b5bs1di. A domain name that only includes ASCII letters, digits, and hyphens is termed an ""LDH label"". Although the definitions of A-labels and LDH-labels overlap, a name consisting exclusively of LDH labels, such as""icann.org"" is not an IDN."