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Complaints Report

ICANN Complaints Office: In-Scope Complaint Submissions

(updated as of 31 December 2023)

Complaint Number Date Received Status Status Date Sender Sender Organization Brief Description Complaint Response

00038506

2-Aug-2023

Closed

26-Sep-2023 Kolusion Kolusion   Claim that Contractual Compliance did not address subject matter of complaint 00038506 – Kolusion – Complaint 00038506 – Kolusion – ICANN Response [PDF, 48 KB]
00034777 2-Jul-2023 Closed 11-Sep-2023 Caramel Petty Candy Horses, LLC Concerns Regarding ICANN's Approval of Google Domains Transfer of Registrar Ownership to Squarespace and the ICANN Approval Process for New gTLDs

00034777 – Petty – Complaint

00034777 – Petty – ICANN Response [PDF, 87 KB]
00033887 20-May-2023 Closed 14-Jun-2023 Kolusion Kolusion   Claim that Contractual Compliance did not address subject matter of complaint 00033887 – Kolusion – Complaint 00033887 – Kolusion – ICANN Response [PDF, 89 KB]
00021555 26-May-2021 Closed 18-Apr-2023 Greg Thomas Viking Group Claim that ICANN org is improperly acting as a "registrar"

00021555 – Thomas – Complaint

00021555 – Thomas – Complaint Attachment

00021555 – Thomas – ICANN Response [PDF, 60 KB]

00020671 26-Apr-2021 Closed 2-Mar-2023 George Kirikos Leap.com Concern regarding length of Public Comment period

00020671 – Kirikos – Complaint

00020671 – Kirikos – ICANN Response [PDF, 137 KB]

00019589 1-Mar-2021 Respond 15 May 2023 Peter Sunde Kolmisoppi Sarek Oy Issue with Registrar Accreditation Process

00019589 – Sarek Oy – Complaint

Complaint 00019589 Response
00019385 16-Feb-2021 Respond 31-May-2023 Varun Kafley OV International Issue with Registrar Accreditation Process

00019385 – OV-International – Complaint

Complaint 00019385 Response
00015498 16-Jun-2020 Closed 29-Sep-2020 Yordan Nikolov Jagged Mountains Issue with handling of Contractual Compliance Ticket

00015498 – Nikolov – Complaint [PDF, 96 KB]

00015498 – Nikolov – ICANN Response [PDF, 61 KB]

00014905 1-May-2020 Closed 21-May-2020 George Kirikos Leap.com

Issue with:

Ia. Ease of use for submitting comments to a Public Comment Forum

Ib. Responsiveness of ICANN org to email requests

II. Accessibility of submitted Public Comments

III. Responsiveness of ICANN org for Observer status to a Working Group

00014905 – Kirikos – Complaint [Part I] [PDF, 96 KB]

00014905 – Kirikos – Complaint [Part II] [PDF, 181 KB]

00014905 – Kirikos – Complaint [Part III] [PDF, 83 KB]

00014095 – Kirikos – ICANN Response [PDF, 139 KB]

00012366 14-Oct-2019 Respond 22-Nov-2019 Jonathan Uffelman Finnegan, Henderson, Farabow Garret & Dinner, LLP Issue with handling of Contractual Compliance Ticket

00012366 – Uffelman – Complaint [PDF, 139 KB]

 
00011744 28-Aug-2019 Evaluate & Consider 18-Sep-2019 Matt Nigriny Hunton Andrews Kurth LLP Issue with handling of Contractual Compliance Ticket

00011744 – Nigriny – Complaint [PDF, 16.8 KB]

 
00010269 24-May-2019 Closed 30-Jul-2019 Kay Caines   Issue with ICANN Consensus Policy

00010269 – Caines – Complaint [PDF, 64 KB]

ICANN Response – Caines – 20190607 [PDF, 104 KB]

00009713 16-Apr-2019 Closed 19-Jun-2019 Manju Chen   Issue with country name selection in Fellowship Application

00009713 – Chen – Complaint [PDF, 25 KB]

00009713 – ICANN Response – Chen [PDF, 63 KB]

00009696 16-Apr-2019 Respond 22-Apr-2019 Adrian Nita Lucky One LLC Issue with handling of Contractual Compliance ticket

00009696 – Nita – Complaint [PDF, 267 KB]

 
00009581 9-Apr-2019 Closed 31-Mar-2020 Ernesto Perez CEDIA Issue with handling of Travel Support

00009581 – Perez – Complaint [PDF, 26 KB]

00009581 – ICANN Response – Perez [PDF, 103 KB]

00009328 20-Mar-2019 Respond 28-Mar-2019 Jackie McBride None provided Issue with lack of accessibility of the ICANN website to the visually impaired

00009328 – McBride – Complaint [PDF, 176 KB]

00009328 – ICANN Response – McBride [PDF, 107 KB]

00008500 22-Jan-2019 Closed 9-Mar-2019 Pedro Veiga Universidade de Lisboa Request for outstanding response to a letter

00008500 – Veiga – Complaint [PDF, 49 KB]

00008500 – 20190122 – Veiga – Explanatory Memo [PDF, 60 KB]

00008500 – ICANN Response – Veiga [PDF, 64 KB]

00007682 19-Nov-2018 Closed 21-Dec-2018 Donna Austin Registries Stakeholder Group The RySG is concerned that, in its view, several ICANN org questions in its November 2018 DNS Infrastructure Abuse Registry Audit Request For Information are out of scope

00007682 – RySG -Complaint [PDF, 96 KB]

00007682 – ICANN Response – RySG [PDF, 112 KB]

00007682 – RySG Response to CO [PDF, 135 KB]

00007656 16-Nov-2018 Closed 31-Jul-2019 John Poole DomainMondo Issue with the EPDP-WG participation structure for alternates and observers, and belief that an ICANN org member was intentionally dishonest.

00007656 – Poole – Complaint_20-nov-2018 [PDF, 72 KB]

00007656 – Poole – Response [PDF, 436 KB]

00007263 24-Oct-2018 Closed 25-Feb-2019 John Poole DomainMondo Issues with remote participation services provided by the ICANN org during ICANN63 in Barcelona.

00007263 – Poole – Complaint_24-oct-2018 [PDF, 76 KB]

00007263 - Poole - Response [PDF, 649 KB]

00006843 26-Sep-2018 Closed 22-Jan-2019 Shaul Jolles Dot Registry LLC The ICANN org's substantive response to an Application Change Request is overdue by several months

00006843 - Dot Registry - Complaint [PDF, 23 KB]

00006843 - ICANN Response - Dot Registry [PDF, 102 KB]

00006198 10-Aug-2018 Closed 18-Jun-2018 Wesley Haughton None provided Request for ICANN to stop abusive behavior of a domain name registrant

00006198 - Haughton - Complaint [PDF, 67 KB]

00006198 - ICANN Response - Haughton [PDF, 105 KB]

00006097 3-Aug-2018 Evaluate & Consider 17-Aug-2018 Derek Smythe Artists Against 419 Issue with handling of Contractual Compliance ticket

00006097 - Smythe - FULL Complaint [PDF, 2.07 MB]

 
00005840 11-Jul-2018 Evaluate & Consider 25-Jul-2018 Derek Smythe Artists Against 419 Issue with handling of Contractual Compliance ticket

00005840 - Smythe - FULL Complaint [PDF, 1.19 MB]

 
00005672 27-Jun-2018 Closed 6-Jul-2018 John Poole Expri Communications LLC Unable to access Live Stream audio for an ICANN62 session

00005672 - Poole - Complaint [PDF, 42 KB]

00005672 - Poole - Response [PDF, 63 KB]

C-2018-00014 26-Apr-2018 Closed 20-Jul-2018 Krista Papac ICANN org ICANN Community Anti-Harassment Policy

C-2018-00014 - Complaint - Krista Papac [PDF, 64 KB]

C-2018-00014 - ICANN Response - Anti Harass Policy Awareness [PDF, 68 KB]

C-2018-00013 23-Mar-2018 Closed 30-Apr-2018 Jamie Baxter dotgay LLC Edited remote participation comment

C-2018-00013 - Complaint - Jamie Baxter [PDF, 282 KB]

C-2018-00013 - ICANN Response - Jamie Baxter [PDF, 106 KB]

C-2018-00012 22-Mar-2018 Closed 20-Jul-2018 Ahmad Haqqi None provided Issue with handling of Contractual Compliance ticket

C-2018-00012 - Complaint - Ahmad Haqqi [PDF, 1.17 MB]

C-2018-00012 - ICANN Response - Haqqi [PDF, 107 KB]

C-2018-00011 18-Mar-2018 Closed 30-May-2018 Olga Cavalli None provided Issue with handling of Travel Support

C-2018-00011 - Complaint - Olga Cavalli [PDF, 69 KB]

C-2018-00011 - ICANN Response - Cavalli [PDF, 105 KB]

C-2018-00010 8-Mar-2018 Closed 23-Aug-2018 Brian Winterfeldt Winterfeldt IP Issue with handling of Contractual Compliance ticket

C-2018-00010 - Complaint - Brian Winterfeldt [PDF, 45 KB]

C-2018-00010 - Winterfeldt IP - Response [PDF, 502 KB]

C-2018-00009 8-Mar-2018 Closed 23-Aug-2018 Brian Winterfeldt Winterfeldt IP Issue with handling of Contractual Compliance ticket

C-2018-00009 - Complaint - Brian Winterfeldt [PDF, 47 KB]

C-2018-00009 - Winterfeldt IP - Response [PDF, 502 KB]

C-2018-00008 8-Mar-2018 Closed 23-Aug-2018 Brian Winterfeldt Winterfeldt IP Issue with handling of Contractual Compliance ticket

C-2018-00008 - Complaint - Brian Winterfeldt [PDF, 43 KB]

C-2018-00008 - Winterfeldt IP - Response [PDF, 502 KB]

C-2018-00007 8-Mar-2018 Closed 23-Aug-2018 Brian Winterfeldt Winterfeldt IP Issue with handling of Contractual Compliance ticket

C-2018-00007 - Complaint - Brian Winterfeldt [PDF, 48 KB]

C-2018-00007 - Winterfeldt IP - Response [PDF, 502 KB]

C-2018-00006 8-Mar-2018 Closed 23-Aug-2018 Brian Winterfeldt Winterfeldt IP Issue with handling of Contractual Compliance ticket

C-2018-00006 - Complaint - Brian Winterfeldt [PDF, 50 KB]

C-2018-00006 - Winterfeldt IP - Response [PDF, 502 KB]

C-2018-00005 8-Mar-2018 Closed 23-Aug-2018 Brian Winterfeldt Winterfeldt IP Issue with handling of Contractual Compliance ticket

C-2018-00005 - Complaint - Brian Winterfeldt [PDF, 50 KB]

C-2018-00005 - Winterfeldt IP - Response [PDF, 502 KB]

C-2018-00004 8-Mar-2018 Closed 23-Aug-2018 Brian Winterfeldt Winterfeldt IP Issue with handling of Contractual Compliance ticket

C-2018-00004 - Complaint - Brian Winterfeldt [PDF, 54 KB]

C-2018-00004 - Winterfeldt IP - Response [PDF, 502 KB]

C-2018-00003 22-Feb-2018 Closed 30-Mar-2018 John Poole None provided Request for answers to outstanding ICANN Form 990 questions

C-2018-00003 - Complaint - John Poole [PDF, 53 KB]

C-2018-00003 - ICANN Response - John Poole [PDF, 293 KB]

C-2018-00002 17-Feb-2018 Closed 29-Mar-2018 Alan Anderson None provided Request for the ICANN org to remove the 60-day lock required by ICANN Transfer Policy

C-2018-00002 - Complaint - Alan Anderson [PDF, 46 KB]

C-2018-00002 - ICANN Response - Alan Anderson [PDF, 105 KB]

C-2018-00001 24-Jan-2018 Respond 8-Mar-2018 Gary Cornell None provided Issue with handling of Contractual Compliance ticket

C-2018-00001 - Complaint - Gary Cornell [PDF, 19.5 KB]

 
C-2017-00022 20-Dec-2017 Closed 6-Mar-2018 Redacted None provided Level of service received from ICANN's Global Support Center

C-2017-00022 - Explanatory Memorandum [PDF, 68 KB]

Not applicable
C-2017-00021 11-Dec-2017 Respond 18-Jan-2018 Redacted None provided Level of service received from ICANN's Global Support Center

C-2017-00021 - Explanatory Memorandum [PDF, 112 KB]

 
C-2017-00020 31-Oct-2017 Closed 17-Aug-2018 John Poole None provided Unable to access ICANN60 webinar recordings

C-2017-00020 - Complaint - John Poole [PDF, 64 KB]

C-2017-00020 - ICANN Response - John Poole [PDF, 65 KB]

C-2017-00019 2-Oct-2017 Closed 12-Apr-2018 Crystal Ondo Donuts Inc Lack of communication between ICANN org and registry operators and textual issues regarding Naming Services Portal Terms of Use

C-2017-00019 - Complaint - Crystal Ondo [PDF, 22 KB]

C-2017-00019 - ICANN Response - Crystal Ondo [PDF, 103 KB]

C-2017-00018 15-Sep-2017 Closed 4-Dec-2017 John Poole None provided Unable to access ICANN webinar recordings

C-2017-00018 - Complaint - John Poole [PDF, 68 KB]

C-2017-00018 - ICANN Response - John Poole [PDF, 67 KB]

C-2017-00017 28-Jul-2017 Closed 14-Nov-2017 Lorenzo Muscoso None provided Request for ICANN to assist with domain name renewal

C-2017-00017 - Complaint - Lorenzo Muscoso [PDF, 65 KB]

C-2017-00017 - ICANN Response - Lorenzo Muscoso [PDF, 628 KB]

C-2017-00016 4-Aug-2017 Closed 31-Jan-2018 Ashley Roberts Valideus Ongoing issues regarding contracted party invoices

C-2017-00016 - Complaint - Valideus [PDF, 2.32 MB]

C-2017-00016 - ICANN Initial Response - Valideus [PDF, 89.4 KB]

C-2017-00016 - ICANN Response - Valideus [PDF, 480 KB]

C-2017-00015 28-Aug-2017 Closed 2-Oct-2017 John Poole None provided Request for ICANN to publish content from ICANN59

C-2017-00015 - Complaint - John Poole [PDF, 23 KB]

C-2017-00015 - ICANN Response - John Poole [PDF, 93 KB]

C-2017-00014 15-Jul-2017 Closed 20-Nov-2017 Tarun Mehta None provided Request for ICANN to compel registrar to renew or reinstate a domain name

C-2017-00014 - Complaint - Tarun Mehta [PDF, 22 KB]

C-2017-00014 - ICANN Response - Tarun Mehta [PDF, 132 KB]

C-2017-00013 4-Jul-2017 Closed 2-Oct-2017 Steven Klock None provided Request for ICANN to take action against registrar practices

C-2017-00013 - Complaint - Steven Klock [PDF, 24 KB]

C-2017-00013 - ICANN Response - Steven Klock [PDF, 131 KB]

C-2017-00012 13-Jul-2017 Closed 1-Sep-2017 Kinfe Michael Yilma None provided Request to remove Curriculum Vitae from ICANN.org

C-2017-00012 - Complaint - Kinfe Michael Yilma [PDF, 20 KB]

C-2017-00012 - ICANN Response - Kinfe Michael Yilma [PDF, 97 KB]

C-2017-00011 10-Jul-2017 Closed 22-Sep-2017 Sophia Echavarria None provided Unable to submit job application via ICANN.org

C-2017-00011 - Complaint - Sophia Echavarria [PDF, 20 KB]

C-2017-00011 - ICANN Response - Sophia Echavarria [PDF, 94 KB]

C-2017-00010 10-Jul-2017 Closed 14-Sep-2017 Alberto Urra None provided Request to remove profile from ICANN.org website

C-2017-00010 - Complaint - Alberto Urra [PDF, 304 KB]

C-2017-00010 - ICANN Response - Alberto Urra [PDF, 91 KB]

C-2017-00009 26-Jun-2017 Closed 15-Aug-2017 Jason Wood None provided Domain name suspension when Whois contact information has not been verified

C-2017-00009 - Complaint - Wood [PDF, 693 KB]

C-2017-00009 - ICANN Response - Wood [PDF, 128 KB]

C-2017-00008 27-Jun-2017 Closed 20-Sep-2017 Martin Calder None provided Domain name suspension related to Whois Accuracy Reporting System results

C-2017-00008 - Complaint - Martin Calder [PDF, 42 KB]

C-2017-00008 - ICANN Response - Martin Calder [PDF, 484 KB]

C-2017-00007 5-Jun-2017 Closed 6-Sep-2017 Graeme Bunton Registrar Stakeholder Group The ICANN org missed its processing deadline for registrars to review a Registry-Registrar Agreement amendment

C-2017-00007 - Complaint - Graeme Bunton [PDF, 1.09 MB]

C-2017-00007 - ICANN Response - Graeme Bunton [PDF, 158 KB]

C-2017-00006 30-May-2017 Respond 27-Sep-2017 John Poole None provided Unable to submit comments to an open Public Comment Forum

C-2017-00006 - Complaint - John Poole [PDF, 24 KB]

C-2017-00006 - John Poole - Initial Response [PDF, 87 KB]

C-2017-00006 - ICANN Response - John Poole [PDF, 135 KB]

C-2017-00005 16-May-2017 Closed 9-Jun-2017 John Poole None provided Request for outstanding response to submitted questions

C-2017-00005 Complaint - John Poole [PDF, 46 KB]

C-2017-00005 - ICANN Response - John Poole [PDF, 88 KB]

C-2017-00004 19-May-2017 Closed 24-May-2017 Ali Ahmad Jabbar None provided Unable to submit application for NextGen program

C-2017-00004 - Complaint - Ali Ahmad Jabbar [PDF, 25 KB]

C-2017-00004 - ICANN Response - Ali Ahmad Jabbar [PDF, 25 KB]

C-2017-00003 24-May-2017 Closed 16-Aug-2017 James Danforth None provided Request to consider modifying Domain Name System architecture to address concerns regarding domain name visibility in search engines

C-2017-00003 - Complaint - James Danforth [PDF, 83 KB]

C-2017-00003 - ICANN Response - James Danforth [PDF, 95 KB]

C-2017-00002 24-May-2017 Closed 4-Aug-2017 Spencer James LifeJourney Church Request regarding the enforcement of email and software systems to recognize new gTLDs (Universal Acceptance)

C-2017-00002 - Complaint - LifeJourney Church [PDF, 29 KB]

C-2017-00002 - ICANN Response - LifeJourney Church [PDF, 130 KB]

C-2017-00001 10-May-2017 Closed 2-Jun-2017 Redacted at Request of Complainant Hest Wind Power Limited Request for the ICANN org to remove the 60-day lock required by ICANN Transfer Policy

C-2017-00001 - Complaint - Hest Wind Power Limited [PDF, 708 KB]

C-2017-00001 - ICANN Response - Hest Wind Limited [PDF, 180 KB]

ICANN Complaints Office: Other Submissions

(updated as of 31 December 2023)

In addition to in-scope complaints, the Complaints Office received other submissions. Other submissions fall under three primary categories. Below is a list of categories, how they are handled by the Complaints Office, and the number received/by month for each type.

  1. Other Complaints Process: The submission was received via email but belongs to another complaints process such as Contractual Compliance or Accountability Mechanisms. These submissions are provided with guidance and referred to the appropriate complaints mechanism;
  2. Inquiry: The submission is an inquiry regarding the complaints process. These submissions receive guidance regarding the complaints process and are catalogued for reference should a complaint be submitted.
  3. Blank: The submission was blank. These submissions receive a request to submit a complete complaint.
  4. Submitted via Complaints Office Web-Form: The submission was received via the Complaints Office web-form launched in June 2018. This web-form was developed to auto-direct complainants to the ICANN org department that is best positioned to assist upon initial contact.
Type Quantity
Previous Yr CYTD-2022
Quantity
CQ1-2023
Quantity
CQ2-2023
Quantity
CQ3-2023
Quantity
CQ4-2023
Quantity CYTD-2023
 
Other Complaints Process:
- Accountability Mechanisms 0 0 0 0 0 0
- ccTLD 1 0 1 0 1 2
- Compliance 9 4 10 2 0 16
- Correspondence 0 0 0 0 0 0
- Global Support Center 17 7 5 6 4 22
- Legal 0 0 0 0 0 0
- Out of ICANN's Scope 11 1 0 0 0 1
 
Inquiry:
- Inquiry re: Complaints Process 5 3 10 3 4 20
 
Blank:    
- Blank Complaint Submission 0 0 0 0 0 0
 
Submitted via Complaints Office Web-Form:
(effective June 2018)
- Complaints Office Web-Form Submission 1973 754 1004 4243 1155 7156
 
Totals: 2016 769 1030 4254 1164 7217
Domain Name System
Internationalized Domain Name ,IDN,"IDNs are domain names that include characters used in the local representation of languages that are not written with the twenty-six letters of the basic Latin alphabet ""a-z"". An IDN can contain Latin letters with diacritical marks, as required by many European languages, or may consist of characters from non-Latin scripts such as Arabic or Chinese. Many languages also use other types of digits than the European ""0-9"". The basic Latin alphabet together with the European-Arabic digits are, for the purpose of domain names, termed ""ASCII characters"" (ASCII = American Standard Code for Information Interchange). These are also included in the broader range of ""Unicode characters"" that provides the basis for IDNs. The ""hostname rule"" requires that all domain names of the type under consideration here are stored in the DNS using only the ASCII characters listed above, with the one further addition of the hyphen ""-"". The Unicode form of an IDN therefore requires special encoding before it is entered into the DNS. The following terminology is used when distinguishing between these forms: A domain name consists of a series of ""labels"" (separated by ""dots""). The ASCII form of an IDN label is termed an ""A-label"". All operations defined in the DNS protocol use A-labels exclusively. The Unicode form, which a user expects to be displayed, is termed a ""U-label"". The difference may be illustrated with the Hindi word for ""test"" — परीका — appearing here as a U-label would (in the Devanagari script). A special form of ""ASCII compatible encoding"" (abbreviated ACE) is applied to this to produce the corresponding A-label: xn--11b5bs1di. A domain name that only includes ASCII letters, digits, and hyphens is termed an ""LDH label"". Although the definitions of A-labels and LDH-labels overlap, a name consisting exclusively of LDH labels, such as""icann.org"" is not an IDN."