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Systems Performance Metrics Dashboard | April 2015 - June 2015

No List of Metrics Service Level Targets (SLTs)
1 Customer Portal Service Availability 99.9%
2 GDD Portal Service Availability 99.9%
3 Centralized Zone Data System (CZDS) Portal Service Availability 99.9%
4 Customer Portal Scheduled/Allowed Downtime 32 hours
5 GDD Portal Scheduled/Allowed Downtime 32 hours
6 CZDS Portal Scheduled/Allowed Downtime 8 hours

Metrics #1: Customer Portal Service Availability

Month Percentage of uptime Percentage within SLT (99.9%)
June 2015 99.9 100
May 2015 99.9 100
April 2015 99.9 100

Metrics #2: GDD Portal Service Availability

Month Percentage of uptime Percentage within SLT (99.9%)
June 2015 100 100
May 2015 100 100
April 2015 100 100

Metrics #3: CZDS Portal Service Availability

Month Percentage of uptime Percentage within SLT (99.9%)
June 2015 99.9 100
May 2015 99.9 100
April 2015 99.9 100

Metrics #4: Customer Portal Scheduled/Allowed Downtime

Month Actual used downtime hours Percentage within SLT (32 hours)
June 2015 12 100
May 2015 12 100
April 2015 16 100

Metrics #5: GDD Portal Scheduled/Allowed Downtime

Month Actual used downtime hours Percentage within SLT (32 hours)
June 2015 12 100
May 2015 12 100
April 2015 16 100

Metrics #6: CZDS Portal Scheduled/Allowed Downtime

Month Actual used downtime hours Percentage within SLT (8 hours)
June 2015 2 100
May 2015 1 100
April 2015 No downtime NA