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Systems Performance Metrics Dashboard | July 2017 - June 2018

No List of Metrics Service Level Targets (SLTs)
1 Naming Services Portal Service Availability 99.9%
2 Centralized Zone Data System (CZDS) Portal Service Availability 99.9%
3 Naming Services Portal Scheduled/Allowed Downtime 32 hours
4 CZDS Portal Scheduled/Allowed Downtime 8 hours
5 Trademark Clearinghouse (TMCH) Uptime – Trademark Clearinghouse API 99.9%
6 Trademark Database (TMDB) Uptime 99.9%

Metrics #1: Naming Services Portal Service Availability

Month Percentage of uptime within SLT (99.9%)
June 2018 100
May 2018 100
April 2018 100
March 2018 100
February 2018 100
January 2018 100
December 2017 100
November 2017 100
October 2017 100
September 2017 100

Metrics #2: CZDS Portal Service Availability

Month Percentage of uptime within SLT (99.9%)
June 2018 100
May 2018 100
April 2018 100
March 2018 100
February 2018 100
January 2018 100
December 2017 100
November 2017 100
October 2017 100
September 2017 100
August 2017 100
July 2017 100

Metrics #3: Customer Portal Scheduled/Allowed Downtime

Month Actual used downtime hours Percentage within SLT
(32 hours)
June 2018 1 100
May 2018 1 100
April 2018 1 100
March 2018 2 100
February 2018 1 100
January 2018 1 100
December 2017 1 100
November 2017 1 100
October 2017 2 100
September 2017 1 100
August 2017 1 100
July 2017 1 100

Metrics #4: Naming Services Portal Scheduled/Allowed Downtime

Month Actual used downtime hours Percentage within SLT
(32 hours)
June 2018 1 100
May 2018 1 100
April 2018 1 100
March 2018 1 100
February 2018 1 100
January 2018 1 100
December 2017 1 100
November 2017 1 100
October 2017 2 100
September 2017 2 100

Metrics #5: CZDS Portal Scheduled/Allowed Downtime

Month Actual used downtime hours Percentage within SLT
(8 hours)
June 2018 0 100
May 2018 0 100
April 2018 0 100
March 2018 1 100
February 2018 0 100
January 2018 0 100
December 2017 0 100
November 2017 0 100
October 2017 0 100
September 2017 0 100
August 2017 0 100
July 2017 0 100

Metrics #6: TMCH Uptime – Trademark Clearinghouse API

Month Percentage of TMCH uptime Percentage within SLT (99.9%)
June 2018 100 100
May 2018 100 100
April 2018 100 100
March 2018 100 100
February 2018 100 100
January 2018 100 100
December 2017 100 100
November 2017 100 100
October 2017 100 100
September 2017 100 100
August 2017 100 100
July 2017 100 100

Metrics #7: TMDB Uptime

Month Percentage of TMDB uptime Percentage within SLT (99.9%)
June 2018 100 100
May 2018 100 100
April 2018 100 100
March 2018 100 100
February 2018 99.8 99.9
January 2018 99.9 100
December 2017 100 100
November 2017 100 100
October 2017 100 100
September 2017 100 100
August 2017 100 100
July 2017 100 100