Contracted Parties
Operations Performance Metrics Dashboard | July 2017 - June 2018
| No | List of Metrics | Service Level Targets (SLTs) |
|---|---|---|
| 1a | Registry Agreement Change of Control Assignments – Administrative Completeness Check | 30 calendar days |
| 1b | Registry Agreement Change of Control Assignments – ICANN Review (Ref: Section 7.5(a) of the Registry Agreement) |
30 calendar days |
| 2a | Registry Service Evaluation Process (RSEP) – Administrative Completeness Check (i.e., Pending Completeness Status) | 15 calendar days |
| 2b | Registry Service Evaluation Process (RSEP) – ICANN Review (Ref: the RSEP Policy at https://www.icann.org/resources/pages/registries/rsep/policy-en) |
15 calendar days |
| 3 | Registrar Early Adoption – ICANN processes request | 2 business days |
Metrics #1a: Registry Agreement Change of Control Assignments – ICANN Review
| Month | Average number of days for Administrative Completeness Check | Percentage within SLT (30 days) |
| June 2018 | No requests | NA |
| May 2018 | 22 | 30 |
| April 2018 | No requests | NA |
| March 2018 | No requests | NA |
| February 2018 | No requests | NA |
| January 2018 | No requests | NA |
| December 2017 | No requests | NA |
| November 2017 | No requests | NA |
| October 2017 | No requests | NA |
| September 2017 | No requests | NA |
| August 2017 | No requests | NA |
| July 2017 | No requests | NA |
Metrics #1b: Registry Agreement Change of Control Assignments – In-depth review/evaluation
| Month | Average number of days for ICANN Review | Percentage within SLT (30 days) |
|---|---|---|
| June 2018 | No requests | NA |
| May 2018 | 12 | 30 |
| April 2018 | No requests | NA |
| March 2018 | No requests | NA |
| February 2018 | No requests | NA |
| January 2018 | No requests | NA |
| December 2017 | No requests | NA |
| November 2017 | No requests | NA |
| October 2017 | No requests | NA |
| September 2017 | No requests | NA |
| August 2017 | No requests | NA |
| July 2017 | No requests | NA |
Metrics #2a: Registry Service Evaluation Process (RSEP) – Administrative Completeness Check
| Month | Average number of days for Administrative Completeness Check | Percentage within SLT (15 days) |
|---|---|---|
| June 2018 | 31 | 80 |
| May 2018 | 1 | 100 |
| April 2018 | 2 | 100 |
| March 2018 | 4 | 100 |
| February 2018 | 3 | 100 |
| January 2018 | 5 | 100 |
| December 2017 | 2 | 100 |
| November 2017 | 1 | 100 |
| October 2017 | 4 | 100 |
| September 2017 | 1 | 100 |
| August 2017 | 5 | 100 |
| July 2017 | 1 | 100 |
Metrics #2b: Registry Service Evaluation Process (RSEP) – ICANN Review
| Month | Average number of days for ICANN Review | Percentage within SLT (15 days) |
|---|---|---|
| June 2018 | 5 | 100 |
| May 2018 | 1 | 100 |
| April 2018 | 3 | 100 |
| March 2018 | 7 | 100 |
| February 2018 | 5 | 100 |
| January 2018 | 2 | 100 |
| December 2017 | 1 | 100 |
| November 2017 | 3 | 100 |
| October 2017 | 3 | 100 |
| September 2017 | 3 | 100 |
| August 2017 | 2 | 100 |
| July 2017 | 5 | 100 |
Metrics #3: Registrar Early Adoption
| Month | Average number of days for ICANN processes request | Percentage within SLT (2 days) |
|---|---|---|
| June 2018 | NA | NA |
| May 2018 | No requests | NA |
| April 2018 | No requests | NA |
| March 2018 | No requests | NA |
| February 2018 | No requests | NA |
| January 2018 | No requests | NA |
| December 2017 | No requests | NA |
| November 2017 | No requests | NA |
| October 2017 | No requests | NA |
| September 2017 | No requests | NA |
| August 2017 | No requests | NA |
| July 2017 | No requests | NA |






