Operations Performance Metrics Dashboard | July 2015 - June 2016

No	List of Metrics	Service Level Targets (SLTs)
1a	Registry Agreement Change of Control Assignments – Administrative Completeness Check	30 calendar days (corrected)
1b	Registry Agreement Change of Control Assignments – ICANN Review (Ref: Section 7.5(a) of the Registry Agreement)	30 calendar days
2a	Registry Service Evaluation Process (RSEP) – Administrative Completeness Check (i.e., Pending Completeness Status)	15 calendar days
2b	Registry Service Evaluation Process (RSEP) – ICANN Review (Ref: the RSEP Policy at https://www.icann.org/resources/pages/registries/rsep/policy-en)	15 calendar days
3	Registrar Early Adoption – ICANN processes request	2 business days

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Metrics #1a: Registry Agreement Change of Control Assignments – Administrative Completeness Check

Month	Average number of days for Administrative Completeness Check	Percentage within SLT (30 days)
June 2016	9	100
May 2016	13	100
April 2016	6	100
March 2016	24	100
February 2016	No requests	NA
January 2016	No requests	NA
December 2015	No requests	NA
November 2015	No requests	NA
October 2015	No requests	NA
September 2015	No requests	NA
August 2015	No requests	NA
July 2015	No requests	NA

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Metrics #1b: Registry Agreement Change of Control Assignments – ICANN Review

Month	Average number of days for ICANN Review	Percentage within SLT (30 days)
June 2016	20	100
May 2016	30	100
April 2016	26	100
March 2016	No requests	NA
February 2016	No requests	NA
January 2016	No requests	NA
December 2015	No requests	NA
November 2015	No requests	NA
October 2015	No requests	NA
September 2015	No requests	NA
August 2015	No requests	NA
July 2015	No requests	NA

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Metrics #2a: Registry Service Evaluation Process (RSEP) – Administrative Completeness Check

Month	Average number of days for Administrative Completeness Check	Percentage within SLT (15 days)
June 2016	4	100
May 2016	4	100
April 2016	2	100
March 2016	4	100
February 2016	2	100
January 2016	1	100
December 2015	9	88
November 2015	7	100
October 2015	6	100
September 2015	12	100
August 2015	9	100
July 2015	8	100

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Metrics #2b: Registry Service Evaluation Process (RSEP) – ICANN Review

Month	Average number of days for ICANN Review	Percentage within SLT (15 days)
June 2016	10	100
May 2016	7	100
April 2016	3	100
March 2016	6	100
February 2016	4	100
January 2016	8	100
December 2015	4	100
November 2015	9	100
October 2015	11	100
September 2015	14	100
August 2015	11	100
July 2015	13	100

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Metrics #3: Registrar Early Adoption

Month	Average number of days for ICANN processes request	Percentage within SLT (2 days)
June 2016	6	100
May 2016	2	100
April 2016	7	33
March 2016	No requests	NA
February 2016	No requests	NA
January 2016	No requests	NA
December 2015	No requests	NA
November 2015	No requests	NA
October 2015	No requests	NA
September 2015	1	100
August 2015	No requests	NA
July 2015	No requests	NA