Registrar Contact Updates
Depending on the request, changes to registrar contact information can be made in several ways:
Primary Contact Updates
Changes to the Primary Contact or Secondary Contact can be submitted by completing the Registrar Primary Contact Update Form [PDF, 135 KB] and emailing it to email@example.com.
ICANN-accredited registrars are required to provide ICANN with accurate and current Primary Contact information. Registrars on the 2013 Registrar Accreditation Agreement (RAA) must notify ICANN of changes to Primary Contact details within five (5) days of the change.
Additional Contact Updates
Changes to additional contacts can be submitted by the Registrar Primary contact or any other credentialed user by completing the Registrar Contact Update Form [PDF, 139 KB] and emailing it to firstname.lastname@example.org.
Registrar Information Specification Updates
ICANN-accredited registrars under the 2013 Registrar Accreditation Agreement (RAA) must notify ICANN of changes to information contained in the Registrar Information Specification (RIS) within 5 days of the change.
Applicable RIS updates should be emailed to email@example.com. For your convenience, a spreadsheet [XLSX, 142 KB] for providing the information in the RIS is available for download.
Naming Services portal Access
The registrar's Primary Contact is automatically credentialed for access to the Naming Services portal. To request the credentialing of additional users, the registrar Primary Contact should email a request from its credentialed email address to firstname.lastname@example.org.
Please be advised that any credentialed user added to your account will have full Naming Services portal functionality for the credentialed account. For further details regarding the Naming Services portal and user access, please refer to Naming Services portal for Registrars on icann.org and the user guide.