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Systems Performance Metrics Dashboard | July 2016 - June 2017

No List of Metrics Service Level Targets (SLTs)
1 Customer Portal Service Availability 99.9%
2 GDD Portal Service Availability 99.9%
3 Centralized Zone Data System (CZDS) Portal Service Availability 99.9%
4 Customer Portal Scheduled/Allowed Downtime 32 hours
5 GDD Portal Scheduled/Allowed Downtime 32 hours
6 CZDS Portal Scheduled/Allowed Downtime 8 hours
7 Trademark Clearinghouse (TMCH) Uptime – Trademark Clearinghouse API 99.9%
8 Trademark Database (TMDB) Uptime 99.9%

Metrics #1: Customer Portal Service Availability

Month Percentage of uptime within SLT (99.9%)
June 2017 100
May 2017 100
April 2017 100
March 2017 100
February 2017 100
January 2017 100
December 2016 100
November 2016 100
October 2016 100
September 2016 100
August 2016 100
July 2016 100

Metrics #2: GDD Portal Service Availability

Month Percentage of uptime within SLT (99.9%)
June 2017 100
May 2017 100
April 2017 100
March 2017 100
February 2017 100
January 2017 100
December 2016 100
November 2016 100
October 2016 100
September 2016 100
August 2016 100
July 2016 100

Metrics #3: CZDS Portal Service Availability

Month Percentage of uptime within SLT (99.9%)
June 2017 100
May 2017 100
April 2017 100
March 2017 100
February 2017 100
January 2017 100
December 2016 100
November 2016 100
October 2016 100
September 2016 100
August 2016 100
July 2016 100

Metrics #4: Customer Portal Scheduled/Allowed Downtime

Month Actual used downtime hours Percentage within SLT
(32 hours)
June 2017 1 100
May 2017 0 100
April 2017 1 100
March 2017 1 100
February 2017 0 100
January 2017 0 100
December 2016 1 100
November 2016 2 100
October 2016 2 100
September 2016 2 100
August 2016 2 100
July 2016 2 100

Metrics #5: GDD Portal Scheduled/Allowed Downtime

Month Actual used downtime hours Percentage within SLT
(32 hours)
June 2017 1 100
May 2017 0 100
April 2017 1 100
March 2017 1 100
February 2017 0 100
January 2017 0 100
December 2016 1 100
November 2016 2 100
October 2016 2 100
September 2016 2 100
August 2016 2 100
July 2016 2 100

Metrics #6: CZDS Portal Scheduled/Allowed Downtime

Month Actual used downtime hours Percentage within SLT
(8 hours)
June 2017 0 100
May 2017 0 100
April 2017 0 100
March 2017 0 100
February 2017 2 100
January 2017 0 100
December 2016 0 100
November 2016 0 100
October 2016 0 100
September 2016 0 100
August 2016 2 100
July 2016 0 100

Metrics #7: TMCH Uptime – Trademark Clearinghouse API

Month Percentage of TMCH uptime Percentage within SLT (99.9%)
June 2017 100 100
May 2017 100 100
April 2017 100 100
March 2017 100 100
February 2017 100 100
January 2017 100 100
December 2016 100 100
November 2016 100 100
October 2016 100 100
September 2016 100 100
August 2016 100 100
July 2016 100 100

Metrics #8: TMDB Uptime

Month Percentage of TMDB uptime Percentage within SLT (99.9%)
June 2017 100 100
May 2017 100 100
April 2017 100 100
March 2017 100 100
February 2017 100 100
January 2017 100 100
December 2016 100 100
November 2016 99.96 100
October 2016 100 100
September 2016 100 100
August 2016 100 100
July 2016 100 100