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Complaints Report

ICANN Complaints Office: In-Scope Complaint Submissions

(updated as of 2 October 2017)

Complaint Number Date Received Status Status Date Sender Sender Organization Category Complaint Response
C-2017-00001 10-May-2017 Closed 2-Jun-2017 Redacted at Request of Complainant Hest Wind Power Limited ICANN Policy C-2017-00001 - Complaint - Hest Wind Power Limited [PDF, 708 KB] C-2017-00001 - ICANN Response - Hest Wind Limited [PDF, 180 KB]
C-2017-00002 24-May-2017 Closed 4-Aug-2017 Spencer James LifeJourney Church Universal Acceptance C-2017-00002 - Complaint - LifeJourney Church [PDF, 29 KB] C-2017-00002 - ICANN Response - LifeJourney Church [PDF, 130 KB]
C-2017-00003 24-May-2017 Closed 16-Aug-2017 James Danforth None provided Domain Name System C-2017-00003 - Complaint - James Danforth [PDF, 83 KB] C-2017-00003 - ICANN Response - James Danforth [PDF, 95 KB]
C-2017-00004 19-May-2017 Closed 24-May-2017 Ali Ahmad Jabbar None provided NextGen@ICANN C-2017-00004 - Complaint - Ali Ahmad Jabbar [PDF, 25 KB] C-2017-00004 - ICANN Response - Ali Ahmad Jabbar [PDF, 25 KB]
C-2017-00005 16-May-2017 Closed 9-Jun-2017 John Poole None provided Other C-2017-00005 Complaint - John Poole [PDF, 46 KB] C-2017-00005 - ICANN Response - John Poole [PDF, 88 KB]
C-2017-00006 30-May-2017 Respond 27-Sep-2017 John Poole None provided Public Comment C-2017-00006 - Complaint - John Poole [PDF, 24 KB] C-2017-00006 - Initial Response - John Poole [PDF, 87 KB]
C-2017-00007 5-Jun-2017 Closed 6-Sep-2017 Graeme Bunton Registrar Stakeholder Group Registry-Registrar Amendment Process C-2017-00007 - Complaint - Graeme Bunton [PDF, 1.09 MB] C-2017-00007 - ICANN Response - Graeme Bunton [PDF, 158 KB]
C-2017-00008 27-Jun-2017 Closed 20-Sep-2017 Martin Calder None provided Whois Accuracy Reporting System C-2017-00008 - Complaint - Martin Calder [PDF, 42 KB] C-2017-00008 - ICANN Response - Martin Calder [PDF, 484 KB]
C-2017-00009 26-Jun-2017 Closed 15-Aug-2017 Jason Wood None provided Whois Verification C-2017-00009 - Complaint - Wood [PDF, 693 KB] C-2017-00009 - ICANN Response - Wood [PDF, 128 KB]
C-2017-00010 10-Jul-2017 Closed 14-Sep-2017 Alberto Urra None provided Profile C-2017-00010 - Complaint - Alberto Urra [PDF, 304 KB] C-2017-00010 - ICANN Response - Alberto Urra [PDF, 91 KB]
C-2017-00011 10-Jul-2017 Closed 22-Sep-2017 Sophia Echavarria None provided Unable to submit job application C-2017-00011 - Complaint - Sophia Echavarria [PDF, 20 KB] C-2017-00011 - ICANN Response - Sophia Echavarria [PDF, 94 KB]
C-2017-00012 13-Jul-2017 Closed 1-Sep-2017 Kinfe Michael Yilma None provided Cirriculum Vitae C-2017-00012 - Complaint - Kinfe Michael Yilma [PDF, 20 KB] C-2017-00012 - ICANN Response - Kinfe Michael Yilma [PDF, 97 KB]
C-2017-00013 4-Jul-2017 Closed 2-Oct-2017 Steven Klock None provided Compliance C-2017-00013 - Complaint - Steven Klock [PDF, 24 KB] C-2017-00013 - ICANN Response - Steven Klock [PDF, 131 KB]
C-2017-00014 15-Jul-2017 Evaluate & Consider 23-Aug-2017 Tarun Mehta None provided Compliance C-2017-00014 - ICANN Response - Tarun Mehta [PDF, 22 KB]  
C-2017-00015 28-Aug-2017 Closed 2-Oct-2017 John Poole None provided Published Content C-2017-00015 - ICANN Response - John Poole [PDF, 23 KB] C-2017-00015 - ICANN Response - John Poole [PDF, 93 KB]
C-2017-00016 4-Aug-2017 Evaluate & Consider 9-Aug-2017 Ashley Roberts Valideus Finance/Billing C-2017-00016 - Complaint - Valideus [PDF, 2.32 MB]  
C-2017-00017 28-Jul-2017 Evaluate & Consider 5-Sep-2017 Lorenzo Muscoso None provided Compliance C-2017-00017 - ICANN Response - Lorenzo Muscoso [PDF, 65 KB]  
C-2017-00018 15-Sep-2017 Evaluate & Consider 25-Sep-2017 John Poole None provided Published content C-2017-00018 - Complaint - John Poole [PDF, 68 KB]  

ICANN Complaints Office: Other Submissions

(updated as of 30 September 2017)

In addition to in-scope complaints, the Complaints Office received other submissions. Other submissions fall under three primary categories. Below is a list of categories, how they are handled by the Complaints Office, and the number received/by month for each type.

  1. Other Complaints Process: The submission belongs to another complaints process such as Contractual Compliance or Accountability Mechanisms. These submissions are provided with guidance and referred to the appropriate complaints mechanism;
  2. Inquiry: The submission is an inquiry regarding the complaints process. These submissions receive guidance regarding the complaints process and are cataloged for reference should a complaint be submitted.
  3. Blank: The submission was blank. These submissions receive a request to submit a complete complaint.
Type Quantity
Other Complaints Process:              
- Accountability Mechanisms - - 2 - - - -
- ccTLD - - 6 5 2 2 7
- Compliance Tickets - 7 90 41 45 46 33
- Correspondence 1 1 - 1 - - -
- Legal - - - 1 - - -
- Out of ICANN's Scope - 1 21 21 39 49 35
- Inquiry re: Complaints Process 2 - 3 3 2 - -
- Blank Complaint Submission - - 4 9 9 5 1
Totals: 3 9 126 81 97 102 76
Domain Name System
Internationalized Domain Name ,IDN,"IDNs are domain names that include characters used in the local representation of languages that are not written with the twenty-six letters of the basic Latin alphabet ""a-z"". An IDN can contain Latin letters with diacritical marks, as required by many European languages, or may consist of characters from non-Latin scripts such as Arabic or Chinese. Many languages also use other types of digits than the European ""0-9"". The basic Latin alphabet together with the European-Arabic digits are, for the purpose of domain names, termed ""ASCII characters"" (ASCII = American Standard Code for Information Interchange). These are also included in the broader range of ""Unicode characters"" that provides the basis for IDNs. The ""hostname rule"" requires that all domain names of the type under consideration here are stored in the DNS using only the ASCII characters listed above, with the one further addition of the hyphen ""-"". The Unicode form of an IDN therefore requires special encoding before it is entered into the DNS. The following terminology is used when distinguishing between these forms: A domain name consists of a series of ""labels"" (separated by ""dots""). The ASCII form of an IDN label is termed an ""A-label"". All operations defined in the DNS protocol use A-labels exclusively. The Unicode form, which a user expects to be displayed, is termed a ""U-label"". The difference may be illustrated with the Hindi word for ""test"" — परीका — appearing here as a U-label would (in the Devanagari script). A special form of ""ASCII compatible encoding"" (abbreviated ACE) is applied to this to produce the corresponding A-label: xn--11b5bs1di. A domain name that only includes ASCII letters, digits, and hyphens is termed an ""LDH label"". Although the definitions of A-labels and LDH-labels overlap, a name consisting exclusively of LDH labels, such as"""" is not an IDN."