FAQ About Emergency Back-end Registry Operators (EBERO)
Please note that the English language version of all translated content and documents are the official versions and that translations in other languages are for informational purposes only.
What are EBERO providers?
EBERO providers are organizations that have demonstrated years of experience operating domain name services, registration data directory services, and extensible provisioning protocol services. They have entered into five-year contracts with ICANN to operate the five critical registry functions in the event of a gTLD registry operator failure. The currently contracted EBERO service providers are:
- Canadian Internet Registration Authority (CIRA)
- China Internet Network Information Center (CNNIC)
Why are EBEROs important?
One of ICANN's core missions is to preserve the operational security and stability of the Internet. With the launch of the New Generic Top-Level Domain (New gTLD) Program, the Internet has seen hundreds of new registry operators. Although all registry operators met technical, operational and financial requirements (see the gTLD Applicant Guidebook) the community-developed New gTLD Program includes provisions for an emergency backup process. The EBERO program is designed to be activated should a gTLD registry operator require assistance to sustain critical registry functions for a period of time.
How were EBERO providers chosen?
Current EBERO providers were selected through an open Request for Proposal (RFP) issued in October 2018.
The industry has matured since ICANN's initial Request for Information (RFI) in 2011. Since operating the program for over five years, ICANN org determined various areas for improvement. Among other issues, ICANN org defined the RFP to better align registry operator requirements to EBERO provider requirements.
The RFP also included a goal to increase geographic diversity among EBERO providers in order to provide service to registries in all regions and provide alternate sites in case of local disasters.
The EBERO providers selected have demonstrated a clear understanding of the work involved along with the capability and infrastructure to perform at the appropriate service levels. In addition, these providers understand the industry requirements and the ICANN multistakeholder model.
ICANN may revisit the number and location of EBERO providers in the future as needed.
What process occurs during an EBERO event?
ICANN is responsible for declaring an EBERO event and coordinating all EBERO-related activities during the event. ICANN will post status updates on its website. All EBERO providers follow a detailed emergency response process called the Common Transition Process (CTP).
How long will an EBERO event last?
ICANN's goal is to have the emergency event resolved as soon as possible, preferably within 12 months. However, ICANN and the contracted EBERO providers are able to sustain an event as long as necessary.
Will an EBERO provider have access to my personal or confidential data?
If you have a domain name registered with a New gTLD operator that fails, the EBERO provider who maintains critical registry functions temporarily will have access to the same data to which the original registry operator had access for those critical registry functions.
Will an EBERO provider also take over web hosting or other services that a gTLD operator may have offered?
EBERO providers are limited to providing critical functions as defined in gTLD registry agreements. For example, EBERO providers will not provide any additional services that a gTLD operator may have offered its customers, such as web hosting or network analytics.
Where can I find more EBERO information?
More information is available below.