Expedited Registry Security Request Process
The Expedited Registry Security Request (ERSR) has been developed to provide a process for gTLD registries who inform ICANN of a present or imminent security incident (hereinafter referred to as "Incident") to their TLD and/or the DNS to request a contractual waiver for actions it might take or has taken to mitigate or eliminate an Incident. A contractual waiver is an exemption from compliance with a specific provision of the Registry Agreement for the time period necessary to respond to the Incident. The ERSR has been designed to allow operational security to be maintained around an Incident while keeping relevant parties (e.g., ICANN, other affected providers, etc.) informed as appropriate.
An Incident could be one or more of the following:
- Malicious activity involving the DNS of scale and severity that threatens systematic security, stability and resiliency of a TLD or the DNS;
- Unauthorized disclosure, alteration, insertion or destruction of registry data, or the unauthorized access to or disclosure of information or resources on the Internet by systems operating in accordance with all applicable standards;
- An occurrence with the potential to cause a temporary or long-term failure of one or more of the critical functions of a gTLD registry as defined in ICANN's gTLD Registry Continuity Plan [PDF, 96K].
The ERSR is exclusively for Incidents, i.e., requiring immediate action by the registry and an expedited response within 3 business days from ICANN. This process is not intended to replace requests that should be made through the Registry Services Evaluation Policy (RSEP).
It is recognized that in some extraordinary instances registries may be required to take immediate action to prevent or address an Incident. In cases of such Incidents, registries should submit an ERSR as soon as possible so ICANN may respond with a retroactive wavier if appropriate.
Registries can submit an ERSR by submitting a case via the Naming Service Portal. In the submission, the registry operator must indicate whether action has already been taken. The submitted request is processed as follows:
- The ERSR will be forwarded to the ICANN Security Response Team. The Security Response Team includes staff from the following departments: SSR, GDD Operations, GDD Registry Services, GDD Technical Services, Legal and Compliance.
- On a case-by-case basis, a designated member of The Security Response Team shall be responsible for contacting the Registry within 1 business day to confirm the Incident.
- The Security Response Team may request additional information if necessary to review and consider the ERSR and the requestor will be asked to provide such information expeditiously.
- The Security Response Team will discuss the request within 2 business days of the receipt of the request (and any requested additional information) to review and determine a response.
- ICANN will respond verbally and in writing within 3 business days of receipt of the ERSR to the requestor or their designated representative.
- A designated member of the Security Response Team will maintain contact with the Registry primary contact throughout the duration the Incident.
- If the request is received after the Registry has responded to an Incident, ICANN will endeavor to respond within 10 business days to provide in writing a retroactive waiver to the request if appropriate.
- Following a response to an ERSR, the Security Response Team in collaboration with the affected registry will develop an After-Action Report (AAR) that may be made available to the community. If an AAR is to be published, ICANN and the affected registry will jointly review which sections of the ERSR request and AAR should be redacted to ensure confidential and proprietary information is protected. ICANN and the registry can redact such information it reasonably considers confidential or proprietary.