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ICANN Ombudsman

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Welcome to the home page of the ICANN Ombudsman!

Office of the ICANN Ombudsman: Creating Dialogue. Affirming Fairness.

What is an Ombudsman?

An ombudsman (conventional English plural: ombudsmen) is a person who acts as a trusted intermediary between an organization and some internal or external constituency while representing not only but mostly the broad scope of constituent interests. An indigenous Danish, Norwegian, and Swedish term, Ombudsman is etymologically rooted in the Old Norse word umboðsmaðr, essentially meaning "representative". An ombudsman is an official, usually appointed by the government or by parliament, who is charged with representing the interests of the public by investigating and addressing complaints reported by individual citizens. Modern variations of this term include "ombuds", "ombudsperson", or "ombudswoman". (Thanks to Wikipedia)

What is the ICANN Ombudsman and what does he do for you?

  • He is independent, impartial, and neutral;
  • A reviewer of facts;
  • An investigator of complaints about unfairness;
  • An ADR practitioner

The ICANN Ombudsman has jurisdiction over complaints about:

  • Things done (or not done) by one or more members of ICANN staff Board or an ICANN constituent body.
  • Things done (or not done) by the Board of Directors which may be inconsistent with the Articles or the Bylaws.
  • The Ombudsman does not have the power to make, change or set aside a policy, administrative or Board decision, act, or omission. The Ombudsman does have the power to investigate these events, and to use ADR technique to resolve them.

    Contact the Ombudsman at or or on the Complaint Page by completing the form at

    You can also call the Ombudsman at +644 4720777 or +64210705236. If you cannot afford a toll call please email a number where I will call you.

    I can also offer online dispute resolution if needed using some new technology, which is secure and with high quality video using ODRO. See this at


The Ombudsman has a blog posted on topics of interest and with any news.

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Headlines from the Ombudsman Blog


Annual Reports

Please click here to view the Annual Reports

Domain Name System
Internationalized Domain Name ,IDN,"IDNs are domain names that include characters used in the local representation of languages that are not written with the twenty-six letters of the basic Latin alphabet ""a-z"". An IDN can contain Latin letters with diacritical marks, as required by many European languages, or may consist of characters from non-Latin scripts such as Arabic or Chinese. Many languages also use other types of digits than the European ""0-9"". The basic Latin alphabet together with the European-Arabic digits are, for the purpose of domain names, termed ""ASCII characters"" (ASCII = American Standard Code for Information Interchange). These are also included in the broader range of ""Unicode characters"" that provides the basis for IDNs. The ""hostname rule"" requires that all domain names of the type under consideration here are stored in the DNS using only the ASCII characters listed above, with the one further addition of the hyphen ""-"". The Unicode form of an IDN therefore requires special encoding before it is entered into the DNS. The following terminology is used when distinguishing between these forms: A domain name consists of a series of ""labels"" (separated by ""dots""). The ASCII form of an IDN label is termed an ""A-label"". All operations defined in the DNS protocol use A-labels exclusively. The Unicode form, which a user expects to be displayed, is termed a ""U-label"". The difference may be illustrated with the Hindi word for ""test"" — परीका — appearing here as a U-label would (in the Devanagari script). A special form of ""ASCII compatible encoding"" (abbreviated ACE) is applied to this to produce the corresponding A-label: xn--11b5bs1di. A domain name that only includes ASCII letters, digits, and hyphens is termed an ""LDH label"". Although the definitions of A-labels and LDH-labels overlap, a name consisting exclusively of LDH labels, such as"""" is not an IDN."