I Need Help
I Need to Talk with Someone
If you were unable to find your answers via our primary I Need Help page, you can email us, open a case, or speak to a live operator. Before you reach out to us, know that ICANN’s remit is limited and there are some issues that we will be unable to help you with.
ICANN Can Help With:
- Domain name transfer issues related to unauthorized transfers or unsuccessful transfer requests
- Domain name renewal issues related to fees, renewal reminders, or redemptions
- Domain name registration information issues related to access or incorrect public domain name registration information
ICANN Can't Help With:
- Web content
- Spam
- Internet access
For some issues, you need to contact law enforcement, legal counsel, consumer protection agencies, or government regulatory authorities.
Email or Open a Case
If you prefer to email our global support team or if you are a contracted party and want to open a case, use the links below.
In some cases, our email may be filtered into your spam or junk mail box. So, to ensure you receive our replies, please be sure to check your spam or junk mail box.
Call ICANN's Global Support Team
ICANN’s Global Support Team provides support 5 days a week, 24 hours per day, to contracted parties, new gTLD applicants, and the Internet community.
Africa Cape Town, South Africa |
Asia, Australia, and Pacific Singapore Sydney, Australia |
Europe Brussels, Belgium Istanbul, Türkiye Moscow, Russia Sofia, Bulgaria |
Latin America and the Caribbean Buenos Aires, Argentina |
North America Los Angeles, CA, USA Toronto, ON, Canada Washington, D.C., USA |