I Need Help

Do you have a question, concern, or complaint? The information listed here will help direct you to the right answer or appropriate contact.

I Need to Talk with Someone

If you were unable to find your answers via our primary I Need Help page, you can email us, open a case, or speak to a live operator. Before you reach out to us, know that ICANN’s remit is limited and there are some issues that we will be unable to help you with.

ICANN Can Help With:

  • Domain name transfer issues related to unauthorized transfers or unsuccessful transfer requests
  • Domain name renewal issues related to fees, renewal reminders, or redemptions
  • Domain name registration information issues related to access or incorrect public domain name registration information

ICANN Can't Help With:

  • Web content
  • Spam
  • Internet access

For some issues, you need to contact law enforcement, legal counsel, consumer protection agencies, or government regulatory authorities.

Email or Open a Case

If you prefer to email our global support team or if you are a contracted party and want to open a case, use the links below.

In some cases, our email may be filtered into your spam or junk mail box. So, to ensure you receive our replies, please be sure to check your spam or junk mail box.

Call ICANN's Global Support Team

ICANN’s Global Support Team provides support 5 days a week, 24 hours per day, to contracted parties, new gTLD applicants, and the Internet community.