Competition, Consumer Trust and Consumer Choice (CCT) Metrics Reporting
ICANN's Affirmation of Commitments mandates that it review the New gTLD Program in terms of competition, consumer trust, and consumer choice (CCT). The ICANN community recommended a list of metrics and definitions that would inform this review and the ICANN board approved these metrics. ICANN staff is responsible for collecting data necessary to produce these metrics, which will be part of the recurring CCT review.
This webpage serves as a central reporting space for CCT metrics. Each metric includes the number it was assigned by the community in its recommendations [DOCX, 105 KB].
Not all approved metrics are included here, as some were incorporated into other efforts. In 2015, ICANN commissioned and published findings from several efforts at capturing metrics related to competition, consumer choice and consumer trust, including a consumer survey, registrant survey and an economic study. In 2016, a second consumer survey explored the same issues of consumer choice and trust, in an effort to determine if attitudes had changed one year later. Some, but not all, metrics include information about the period prior to the introduction of the first new gTLDs in October 2013, and will serve as a baseline of comparison for future data. Those metrics include a footnote indicating which period of the data is considered part of the baseline.
ICANN will update the metrics as new data becomes available. The update schedule is noted next to each metric.
View Metrics by Category
- 1.6 Notices of Breach Issued to registry operators
- 1.7 Notices of Breach Issued to Registrars for Contract or Policy Compliance Matters
- 1.8 Registry & Registrar General Complaints
- 1.20 Complaints Regarding Inaccurate, Invalid, or Suspect WHOIS Records
- 4.5 Total Number of Complaints Received by ICANN Regarding Improper Use of Domains
- 8.1 Total Number of Complaints Received by ICANN Related to Confusion or Misunderstanding of TLD Functions
- 8.3 Registries That Have Been the Subject of Public Interest Commitments (PICs)-related Complaints to ICANN As Reported in ICANN Compliance Reports
- 8.4 Registries Losing a Dispute Resolution Procedure Related to PICs
- 2.4 TLDs Using IDN Scripts
- 2.7 Legal Regimes Where New gTLD Registry Operators are Based
- 3.1 Quantity of TLDs
- 3.2 Quantity of gTLDs3.2 Quantity of gTLDs
- 3.2.a Quantity of gTLDs Removed from the Root Zone
- 3.3 Unique gTLD Registry Operators
- 3.4 Unique gTLD Registry Service Providers
- 3.6 New gTLDs Operated by 'New Entrants'
- 7.1 Registry Privacy Policies
- 7.2 Registry Allocation Policies
- 7.3 Registry Codes of Conduct
- 2.6 Registrations in IDN TLDs as Compared to the Total Number of Registrations in New gTLDs
- 2.9 Relative Share of Domain Names in New gTLDs Existing in Legacy TLDs Prior to Expansion
- 2.11 Jurisdictions Where New gTLD Registrants are Located
- 3.7 Quantity of Second Level Registrations Per New GTLD on a Monthly Basis
- 3.8 'Unique' Second Level Registrations in the New gTLD Space
- 4.4 Percentage of Non-Resolving Domains
- 5.5 GTLD Registration Growth on a Monthly Basis
- 1.9.a Filed UDRP and URS Cases against Registrants
- 1.9.b Combined UDRP and URS Complaints to ICANN
- 1.10 Combined UDRP and URS Decisions Against Registrants
- 1.12 Registry Restrictions Dispute Resolutions Procedure (RRDRP) Decisions
- 2.8 Share of Sunrise Registrations and Domain Blocks to Total Registrations in Each TLD