About Privacy/Proxy Registration Service
Privacy Services – Privacy services allow a domain name holder (registrant) to be listed as the registrant of record but with alternate, valid contact information (such as a mail-forwarding service address) published in place of the registrant's home address.
Proxy Services – Proxy services allow a domain name to keep certain identity and contact details from appearing in public Whois information. The proxy service becomes the registered name holder of record, and its identity and contact information is displayed in Whois data.
The complaints ICANN will process regarding privacy and proxy services depends upon the version of the Registrar Accreditation Agreement (RAA) between ICANN and the registrar. The ICANN-Accredited Registrars page lists the RAA version for every registrar.
2001 and 2009 RAAs
Privacy and proxy services are outside the scope of the 2001 RAA and 2009 RAA. To determine who is involved in a domain name behind a proxy or privacy service, please refer to the service provider's terms of service. If you have a complaint involving a law or regulation, you may want to refer the matter to the appropriate law enforcement agency within your jurisdiction or seek legal counsel.
The 2013 RAA requires that privacy and proxy service providers:
- Disclose service terms (including pricing), on its website and/or registrar's website and abide by such terms;
- Publish an abuse/infringement point of contact;
- Disclose the business contact information on its website and/or registrar's website; and
- Publish and abide by terms of service and description of procedures on its website and/or registrar's website, such as handling of abuse or trademark infringement reports, communication handling, conditions of ending service, Whois data publication conditions, and access to support services.
If you have a complaint regarding one of these four items, please submit a Privacy/Proxy Registration Complaint Form.
Learn more about Privacy/Proxy Whois Inaccuracy.