About Not Being Able to Contact Your Registrar
My registrar is not responding to my inquiries.
ICANN does not have contractual authority to address customer-service related matters that fall outside of the Registrar Accreditation Agreement (RAA), such as not responding to domain registrant inquiries.
Complaints about a registrar's performance that cannot be resolved with a registrar may be addressed by private-sector agencies involved in addressing customer complaints (i.e. the Better Business Bureau or the International Consumer Protection and Enforcement Network).
If you believe your complaint concerns what you think is an illegal matter, you may want to contact the appropriate law enforcement agency (which will vary depending on jurisdiction) or you may want to consult an attorney for legal advice.
I cannot find my registrar's contact information.
If you do not know your registrar's contact information, please check the ICANN-accredited Registrar list. This list has links to all registrars, and registrars are required by the RAA to publish accurate contact details (including email and postal mail). If there is no contact information on your registrar's website, please submit a Missing Registrar Contact Information Complaint.
If you're not sure who which registrar you used:
- Conduct a Whois search at http://www.internic.net/whois.html.
- Type in your domain name in the 'Whois Search' field, mark the 'Domain' option and click 'Submit.'
- The registrar's name will be included in the results.
Learn more about common reasons to contact a registrar.