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About Resellers

A reseller is a third-party company that offers domain name registration services through a registrar but not all are ICANN-accredited registrars.

If you registered your domain name through a reseller and do not know how to contact the reseller, the registrar for your domain should be able to help you. If you are not sure which registrar you should contact:

If you registered your domain name through a reseller, and are experiencing a problem transferring, renewing, or redeeming an expired domain, please submit a complaint through the appropriate category on Transfer Complaints

There are additional requirements for resellers of registrars under the 2013 Registrar Accreditation Agreement (RAA), including web posting obligations, disclosure requirements, and oversight by registrars. To determine which RAA version applies to a registrar, visit the ICANN-Accredited Registrars page, which lists the RAA version for every registrar.

If you registered your domain name through a reseller of a registrar under the 2013 RAA, and have a complaint not addressed on the Transfer Complaint page, please submit a complaint a Registrar Standards Complaint Form.

Domain Name System
Internationalized Domain Name ,IDN,"IDNs are domain names that include characters used in the local representation of languages that are not written with the twenty-six letters of the basic Latin alphabet ""a-z"". An IDN can contain Latin letters with diacritical marks, as required by many European languages, or may consist of characters from non-Latin scripts such as Arabic or Chinese. Many languages also use other types of digits than the European ""0-9"". The basic Latin alphabet together with the European-Arabic digits are, for the purpose of domain names, termed ""ASCII characters"" (ASCII = American Standard Code for Information Interchange). These are also included in the broader range of ""Unicode characters"" that provides the basis for IDNs. The ""hostname rule"" requires that all domain names of the type under consideration here are stored in the DNS using only the ASCII characters listed above, with the one further addition of the hyphen ""-"". The Unicode form of an IDN therefore requires special encoding before it is entered into the DNS. The following terminology is used when distinguishing between these forms: A domain name consists of a series of ""labels"" (separated by ""dots""). The ASCII form of an IDN label is termed an ""A-label"". All operations defined in the DNS protocol use A-labels exclusively. The Unicode form, which a user expects to be displayed, is termed a ""U-label"". The difference may be illustrated with the Hindi word for ""test"" — परीका — appearing here as a U-label would (in the Devanagari script). A special form of ""ASCII compatible encoding"" (abbreviated ACE) is applied to this to produce the corresponding A-label: xn--11b5bs1di. A domain name that only includes ASCII letters, digits, and hyphens is termed an ""LDH label"". Although the definitions of A-labels and LDH-labels overlap, a name consisting exclusively of LDH labels, such as""icann.org"" is not an IDN."