A reseller is a third-party company that offers domain name registration services through a registrar but not all are ICANN-accredited registrars.
If you registered your domain name through a reseller and do not know how to contact the reseller, the registrar for your domain should be able to help you. If you are not sure which registrar you should contact:
- Make a Whois search at http://www.internic.net/whois.html.
- Type in your domain name in the 'Whois Search' field, mark the 'Domain' option and click 'Submit.'
- The registrar's name will be included in the results.
- A link to your registrar's website is on the ICANN-accredited Registrar list.
If you registered your domain name through a reseller, and are experiencing a problem transferring, renewing, or redeeming an expired domain, please submit a complaint through the appropriate category on Transfer Complaints
There are additional requirements for resellers of registrars under the 2013 Registrar Accreditation Agreement (RAA), including web posting obligations, disclosure requirements, and oversight by registrars. To determine which RAA version applies to a registrar, visit the ICANN-Accredited Registrars page, which lists the RAA version for every registrar.
If you registered your domain name through a reseller of a registrar under the 2013 RAA, and have a complaint not addressed on the Transfer Complaint page, please submit a complaint a Registrar Standards Complaint Form.