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Contractual Compliance Monthly Update | March 2013

Table of Contents 1

General Update

Consolidated Complaint Management System Launched

As communicated in the 2013 February Update, the Whois Data Problem Report System successfully migrated to the new and enhanced complaint management system on 25 March 2013. The improved user experience included easier navigation, frequently asked questions and guidance, improved email correspondence and a follow-up continuous improvement pulse survey to the reporter and the contracted party. The frequently asked questions and the guidance will be available in all six UN languages.

Link to the new complaint submission on the ICANN.ORG page

Readers may find this "how to" video interesting Domain Name Wire presented the information well.

Next Steps for the Consolidated Complaint Management System

By ICANN 47, the plan is to complete the migration of the remaining contractual compliance complaint types, add multiple complaint submission and gradually rollout the process and approach for bulk Whois Inaccuracy complaint submission.

Audit Program Update

ICANN continued document reviews and generation of individual Audit Reports to each participant in the Year One Audit Program. The Audit Phase runs from 7 January 2013 until 12 April 2013.

By end of March 2013, ICANN issued 192 total individual Audit Reports; 187 sent to registrars and five Registries. The report highlights a "No Deficiencies" audit report, which will require no further action, or "Deficiencies" audit report, which will require further action (including an action plan with expected dates of remediation and/or evidence to immediately cure the issue).

Audit Year 1 Top 10 Selected Registrar Countries March 2013

Documents provided in over 22 languages, encompassing 35 different countries.

Year-1 Audit Program Milestone Dates
Request for Info Audit Phase Reporting Phase Remediation
Begin End Begin End  
26 Nov. 2012 17 Dec. 2012 28 Dec. 2012 7 Jan. 2013 12 Apr. 2013 15 April 2013 19 April 2013 22 April 2013

Please refer to to learn more about this program.

Complaints Handling and Enforcement Summary

Complaints per Notification Cycle March 2013

1-Mar-13   404 C I Host, Inc. Termination   Registrar becomes bankrupt or insolvent (RAA 5.3.7)
18-Jan-13 8-Feb-13 1039 Inc. Breach Data and Documents under Review by ICANN Provide communication records (RAA 3.4.3)
    1039 Inc. Breach Data and Documents under Review by ICANN Provide a reasonable opportunity to unlock the domain name (IRTP 3)
    1039 Inc. Breach Data and Documents under Review by ICANN Provide AuthInfo code (IRTP 5)
5-Feb-13 26-Feb-13 1017 Black Ice Domains, Inc. Breach Cured Provide documents within 15 days (RAA 5.9.2)

Compliance Performance Results March 2013

Please refer to for up-to-date information.

1 This update is provided for information purposes only. Please do not rely on the information contained within this update to make conclusions or business decisions.

Domain Name System
Internationalized Domain Name ,IDN,"IDNs are domain names that include characters used in the local representation of languages that are not written with the twenty-six letters of the basic Latin alphabet ""a-z"". An IDN can contain Latin letters with diacritical marks, as required by many European languages, or may consist of characters from non-Latin scripts such as Arabic or Chinese. Many languages also use other types of digits than the European ""0-9"". The basic Latin alphabet together with the European-Arabic digits are, for the purpose of domain names, termed ""ASCII characters"" (ASCII = American Standard Code for Information Interchange). These are also included in the broader range of ""Unicode characters"" that provides the basis for IDNs. The ""hostname rule"" requires that all domain names of the type under consideration here are stored in the DNS using only the ASCII characters listed above, with the one further addition of the hyphen ""-"". The Unicode form of an IDN therefore requires special encoding before it is entered into the DNS. The following terminology is used when distinguishing between these forms: A domain name consists of a series of ""labels"" (separated by ""dots""). The ASCII form of an IDN label is termed an ""A-label"". All operations defined in the DNS protocol use A-labels exclusively. The Unicode form, which a user expects to be displayed, is termed a ""U-label"". The difference may be illustrated with the Hindi word for ""test"" — परीका — appearing here as a U-label would (in the Devanagari script). A special form of ""ASCII compatible encoding"" (abbreviated ACE) is applied to this to produce the corresponding A-label: xn--11b5bs1di. A domain name that only includes ASCII letters, digits, and hyphens is termed an ""LDH label"". Although the definitions of A-labels and LDH-labels overlap, a name consisting exclusively of LDH labels, such as"""" is not an IDN."