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Charla Shambley

Sr. Manager Operations, Service Delivery & Support

United States of America


Charla joined ICANN in May 2013 and currently serves as Sr. Manager Operations, Service Delivery & Support on the Operations, Service Delivery and Support team. In this role, Charla manages the operations of the Action Request Register which includes Correspondence and Board Advice from the ALAC, RSSAC, RZERC and SSAC.

Prior to joining ICANN, Charla served as the Client Intake Manager and Executive Assistant to the COO/CFO at a law firm in Cleveland and Legal Secretary at law firms in San Diego.

Charla’s education has included coursework at San Diego State University and Southwestern College. She earned her degree at Capella University with a concentration in Human Resources and she took courses at the University of Riverside and passed the CAPM exam. Most recently, she completed coursework at Cornell University and earned a certificate in business analytics.

Domain Name System
Internationalized Domain Name ,IDN,"IDNs are domain names that include characters used in the local representation of languages that are not written with the twenty-six letters of the basic Latin alphabet ""a-z"". An IDN can contain Latin letters with diacritical marks, as required by many European languages, or may consist of characters from non-Latin scripts such as Arabic or Chinese. Many languages also use other types of digits than the European ""0-9"". The basic Latin alphabet together with the European-Arabic digits are, for the purpose of domain names, termed ""ASCII characters"" (ASCII = American Standard Code for Information Interchange). These are also included in the broader range of ""Unicode characters"" that provides the basis for IDNs. The ""hostname rule"" requires that all domain names of the type under consideration here are stored in the DNS using only the ASCII characters listed above, with the one further addition of the hyphen ""-"". The Unicode form of an IDN therefore requires special encoding before it is entered into the DNS. The following terminology is used when distinguishing between these forms: A domain name consists of a series of ""labels"" (separated by ""dots""). The ASCII form of an IDN label is termed an ""A-label"". All operations defined in the DNS protocol use A-labels exclusively. The Unicode form, which a user expects to be displayed, is termed a ""U-label"". The difference may be illustrated with the Hindi word for ""test"" — परीका — appearing here as a U-label would (in the Devanagari script). A special form of ""ASCII compatible encoding"" (abbreviated ACE) is applied to this to produce the corresponding A-label: xn--11b5bs1di. A domain name that only includes ASCII letters, digits, and hyphens is termed an ""LDH label"". Although the definitions of A-labels and LDH-labels overlap, a name consisting exclusively of LDH labels, such as"""" is not an IDN."