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ICANN Support for Registrants and Those Impacted by Net 4 India Limited

In April 2019, the ICANN organization (org) became aware of the insolvency proceedings commenced against the registrar Net 4 India Limited (IANA 1007), located in India. In response, ICANN org has been taking actions to protect registrants. These actions include enforcing applicable contractual obligations against Net 4 India Limited, and providing information to registrants seeking guidance. Over the past few months, ICANN org has received complaints concerning Net 4 India Limited's unresponsiveness to transfer and renewal requests and registrant-provided updates to WHOIS registration data. ICANN org has also observed registrant confusion in many instances in which Net 4 India Limited acts as a reseller for another registrar, Hosting Concepts B.V. doing business as Openprovider.

This blog highlights resources available for registrants experiencing issues with their domain name registrations with Net 4 India Limited and explains actions ICANN org is taking to ensure this registrar complies with its contractual obligations.

ICANN Assistance to Registrants and Affected Users

ICANN org has been providing, and will continue to provide, direct assistance to the affected registrants and users through various avenues. ICANN's Global Support Center, as well as our Head of India, Samiran Gupta, have been providing email and telephone assistance to registrants seeking guidance and information. ICANN Contractual Compliance has also been providing clarifications and additional information to complainants.

We also invite registrants who believe their rights are not being observed by their registrar and those affected by such actions to use these links to learn more about:

Information and Resource Links: When, How, and Where to File a Complaint

Registrants have the right to transfer second-level domain name registrations in generic top-level domain (gTLD) names between registrars, renew expired registrations, update their registration data, and transfer their registration rights to other registrants. ICANN-accredited registrars must provide these services in accordance with the requirements of the Registrar Accreditation Agreement (RAA), the Transfer Policy, the Expired Registration Recovery Policy, and the Expired Domain Deletion Policy. Registrants who believe that these rights are not being observed by their registrar are encouraged to review the following information:

  • How to transfer a domain name is available here.
    • If you have contacted the registrar and are unable to obtain the AuthInfo code(s) and/or unlock the domain name(s) for transfers, you may submit a complaint to ICANN Contractual Compliance through this form.
  • How to renew a domain name is available here.
    • If your domain has expired and you have contacted Net 4 India Limited to renew without success, you can submit a complaint to ICANN Contractual Compliance through this form.
  • If you are not receiving assistance with updating registrant information, you may submit a complaint through this form.
    • For other registration updates, you may use this form.
    • For updates related to the expiry date following a renewal request, please use the Domain Renewal/Redemption form.
  • All forms to submit complaints to ICANN Contractual Compliance can be found here.
  • ICANN org's resource hub for registrants is available here.

More Information on Submitting a Complaint to ICANN Contractual Compliance

Before submitting a complaint, please confirm that the domain name is registered with Net 4 India Limited or Openprovider, as Net 4 India Limited also acts as a reseller for Openprovider. You can check the publicly available registration information for the domain name to verify your registrar here. If the registrar is Openprovider, please contact this registrar directly for assistance. Openprovider is responsible for the compliant provision of registrar services done through its reseller. If Openprovider does not address your issue, you may submit a complaint to ICANN Contractual Compliance using the links referenced above.

Please also confirm your complaint refers to a domain name in a gTLD and not in a country code top-level domain (ccTLD). ICANN org does not accredit registrars or set policy for ccTLDs (such as .IN). For inquiries and issues involving ccTLDs, you can contact the relevant ccTLD manager using the contact details at https://www.iana.org/domains/root/db.

Ensure your complaint to ICANN Contractual Compliance includes:

  1. All affected domain names.
  2. Evidence that you are the registrant for all domain names relevant to your complaint (e.g., screenshots of the control panel showing the domain name and your details as the registrant).
  3. Evidence of being authorized by the registrant(s) to act on their behalf if you are not the registrant or are acting on behalf of the registrant organization.
  4. Evidence of having contacted the registrar for assistance. ICANN Contractual Compliance cannot address a complaint unless and until the registrant has first attempted to ask the registrar to resolve the registrant's issue. This information is requested in the complaint forms, please ensure you include it.

Enforcement of ICANN Agreements and Policies Related to Net 4 India Limited

Upon learning of the insolvency resolution proceedings against Net 4 India Limited, ICANN org initiated and continues to take extensive efforts to assess and take actions to protect registrants.

As part of these efforts, ICANN Contractual Compliance initiated daily monitoring of complaints submitted by registrants against Net 4 India Limited. Obligations such as making data escrow deposits or other circumstances affecting registrants (e.g., website operability) were, and continue to be, routinely verified.

On 23 April 2019, ICANN Contractual Compliance sent an Escalated Notice to Net 4 India Limited that resulted in the 5 June 2019 Notice of Suspension (Notice). The Notice suspended Net 4 India Limited's ability to register or initiate inbound transfers of domain names for 90 days. The Notice also requested Net 4 India take certain actions to maintain its accreditation with ICANN org. The suspension was to be effective from 21 June 2019 through 18 September 2019 (Suspension Period), or longer if Net 4 India Limited failed to take the actions specified in the Notice.

On 20 June 2019, ICANN org postponed the start date of the Suspension Period after considering information regarding the insolvency proceedings. Nevertheless, the related Notice with the RAA violations and its cure requirements were maintained. The court-appointed resolution professional for Net 4 India Limited was required to provide regular updates on the status of the proceedings, while ICANN org's efforts to protect registrants continued. During these updates, the resolution professional provided ICANN org with information related to the progress of the proceedings in India. In response, and because the registrar appeared to continue to provide registrar services, ICANN granted extensions to the Notice's deadline.

Since the issuance of the 5 June 2019 Notice through 30 September 2020, ICANN Contractual Compliance received more than 400 complaints against Net 4 India Limited. This number includes complaints submitted by registrants, by third parties (e.g., WHOIS inaccuracy or abuse complaints), and those resulting from ICANN org's own monitoring. Of those more than 400 complaints, just over 70 percent, were received in August and September 2020. Approximately 74 percent of the complaints received between 5 June 2019 and 30 September 2020 have been closed because the issue (which in many cases involved several domain names) was resolved, or the complaint was out-of-scope (e.g., duplicate of a complaint already in process). ICANN Contractual Compliance continues addressing the complaints that remain open, as well as complaints received after 30 September 2020.

ICANN org has continued its monitoring and enforcement activities undertaken within the frame of the Notice of Suspension. Additionally, in response to complaints alleging violations of the RAA and consensus policies, ICANN Contractual Compliance requires the registrar to demonstrate compliance with the relevant contractual obligations. Many but not all of these complaints have been resolved. ICANN Contractual Compliance continues to address those that remain outstanding as well as new ones as they are submitted.

Current Status and What Could Happen Next

Based on information available to ICANN org through complaint handling, monitoring activities, and updates from the court-appointed resolution professional, the registrar appears to continue operations as of the date of this blog. ICANN org continues to monitor the registrar's performance with respect to its RAA obligations and may terminate the registrar's RAA if Net 4 India Limited is unable to become compliant with the RAA requirements.

If ICANN org terminates the registrar's RAA, it would invoke the De-Accredited Registrar Transition Procedure to protect registrants and enable the transition of the domain names under management of the terminating registrar to an ICANN-accredited registrar. Once a gaining registrar is identified and confirmed, it would then be listed on the Bulk Transfers page.

Certain registry operators have elected to terminate their Registry-Registrar Agreement with Net 4 India Limited, meaning that the registrar is no longer authorized to register domain names under certain gTLDs. Affected domain name registrations are being transferred to registrars that are authorized to sponsor the domain names by the registry operators of the relevant gTLDs.

ICANN org will continue to monitor the situation closely and take actions to protect registrants' rights where the registrar fails to become compliant with its RAA obligations.

Comments

    S Namasivayam  00:44 UTC on 30 November 2020

    I am having more than 15 domains in Net 4 India. Now I am getting problem to transfer to service provider. Need help

    Parvesh Kakkar  07:33 UTC on 03 December 2020

    I am having more than 35 domains in Net 4 India. Now I am getting problem to transfer to service provider. Need help

    Subhra Prakash Bag  02:25 UTC on 04 December 2020

    I am having10 domains in Net 4 India. Not response over mail, phone & ticket, Now I am getting problem to transfer to service provider. Need help

    Rajendra  10:10 UTC on 05 December 2020

    I am struggling to contact Net 4 India on phone and mails. No response from them and +91-11-45980000 is not working. As per internet search, Net 4 India Limited shutdown the offices across India without informing customers and partners which is void of ICANN code of conduct. They are not allowing to renew the domains and not even providing domain Auth-Code so as to prevent domain transfer. ICANN Please help us to list Net 4 India Limited on Bulk Transfer Page.

    Rajendra  10:10 UTC on 05 December 2020

    Please help me to transfer more than 40 domains from Net 4 India limited as early as possible as my domains are getting expired. Please list Net 4 India Limited on Bulk Transfer page. ICANN Please do the needful.

    Rajnikant Dasari  02:55 UTC on 08 December 2020

    I Have more than 150 Domains Under Net4 India some of them are under redemption and some are expired & some are in near expiry. Please ICANN help me to transfer all my domains from Net 4 India limited as early as possible as my domains are getting expired. Please list Net 4 India Limited on Bulk Transfer page. ICANN Please do the needful.

    Rajendra  04:11 UTC on 09 December 2020

    Looks like ICANN continues monitoring Net 4 India Limited till we all will be finished, our all domains get expire. Mr. Jamie Hedlund please wake up and do not let us die. We are suffering every day and day by day situation will be worsen for Net 4 India customers/users. Please take concrete action and do not let ICANN becomes I CANNOT.....

    ICANN org  09:15 UTC on 09 December 2020

    For help with your issue, you may wish to submit a complaint to ICANN Contractual Compliance through the forms available at the following link: icann.org/compliance/complaint. Before doing so, please read the detailed instructions in this blog to ensure you provide the information and evidence required to allow us to address your complaint. If you have already submitted a complaint following the instructions in this blog, ICANN Contractual Compliance will address it promptly and communicate with you directly.

    Asok kumar  00:39 UTC on 10 December 2020

    I have submitted complaint to ICANN Contractual Compliance through forms against NET 4 India three times during October 2020. ON November 13th 2020, I received reply that two complaints closed and one had been accepted and issued number for the same. Since then there has been no further information or reply from there. NET 4 India also not responding or giving any sort of support

    MANALAN  19:51 UTC on 10 December 2020

    Hi, I do have two domains namely with Net4India. Since the company has been closed and absolutely no response, I had to transfer my domains to other service provides. I am unable to get my transfer authorization code. Kindly help me in this regard.

    Rajendra  23:13 UTC on 10 December 2020

    I submitted 3 complaint cases to ICANN on 04-Dec-2020. I didn't get any reply from ICANN so far. I sent email to globalsupport AT icann.org and received just useless reply as below. Mr. Jamie Hedlund please answer to our posts at least. Wake up man... Useless Reply received from ICANN: Thank you for contacting ICANN Global Support. I apologize for the difficulties you are experiencing with Net4 India. Please review the ICANN blog regarding Net4 India and follow the instructions in the blog to escalate your issue with our Contractual Compliance team. Best regards, Global Support Analyst II ICANN Global Support

    Suresh  00:07 UTC on 15 December 2020

    Hi, I do have 20 domains namely with Net4India. Since the company has been closed and absolutely no response, I had to transfer my domains to other service provides. I am unable to get my transfer authorization code. Kindly help me in this regard.

    Sunil Jadhav  02:36 UTC on 15 December 2020

    I do have 19 domains namely with Net4India. Since the company has been closed and absolutely no response, I had to transfer my domains to other service provides. I am unable to get my transfer authorization code. Kindly help me.

    ICANN org  12:57 UTC on 15 December 2020

    On 10 December 2020, ICANN Contractual Compliance issued a Notice of Breach of Net 4 India Limited’s Registrar Accreditation Agreement (RAA), which can be found at icann.org/compliance/notices. The notice addresses RAA violations detected through the processing of complaints submitted to ICANN Contractual Compliance, as well as through ICANN organization’s own monitoring of the registrar’s compliance with its RAA obligations. If the registrar fails to cure all breaches by 31 December 2020, ICANN org may initiate the RAA termination process. The Notice of Breach does not encompass all complaints that are currently in process. Additional breach notices may be issued related to complaints not included in this breach notice. The resolution time for each complaint will depend on the complexity of the complaint as well as the time needed by the registrar to respond completely and remediate, as applicable.

    Vivek Kumar  21:58 UTC on 16 December 2020

    Hi, I have 200+ Domains with Net4India, we are following up with them to get the trnasfer codes, but unable to get codes to reansfer domains to new Registrar. I request authorities at ICANN to get me the Transfer Codes urgently Thanks, Vivek

    Vishak Radhakrishnan  23:11 UTC on 17 December 2020

    I have 25+ domain names with Net4 and i am unable to contact them and understood they have closed their offices and how do i transfer without authorization code? Please help us Thansk, Vishak

    Amitendra Singh  20:29 UTC on 18 December 2020

    My domain is about to expire by 5th Jan. Please help or else will be badly effected. Net4 is not generating auth code. I have been using this domain for last 20 years and my email is there everywhere. If I loose my email access, it will be huge bisuness as well as personal loss. My complain number is 00992965

    Jitendra Kumar  22:50 UTC on 20 December 2020

    18 Dec 2020 was the renewal date for my domain. We are trying to contact Net4 India through calling, mails and by raising ticket complaint and tried to visit their company address of Delhi also and tried to call on different cities' numbers but we are not getting any response from their side. While trying to renew on their website its showing as "A renewal request is in 'in-progress' for this domain". My complaint number is "00994762". As it is our main domain please tell us how to get renew or how to transfer the domain to other domain provider.

    Deepa Goel  02:30 UTC on 27 December 2020

    I have more than 18 domains with net4 . some of them have expired in november and dec not able too renew or transfer them.please help

    Jitendra Mhalgi  01:15 UTC on 28 December 2020

    I need to create new records in my domain for getting the SSL certificate issued. Tried contacting net4 in all possible ways but no response. Pl help. To whom the domain can be transferred?

    Amit Mehta  23:13 UTC on 29 December 2020

    Hello Team, I have one domain name which I am unable to transfer to another registrar. I am not getting auth code from Net4 India. I have already filled up the icann compliance form around 15 days ago. My complaint no is 00985526. Request you to help for domain transfer.

    roshan shastri  03:18 UTC on 31 December 2020

    Hello Team, I have 25 domain name which I am unable to transfer to another registrar. I am not getting auth code from Net4 India. I have already filled up the icann compliance form around 22 days ago. My complaint no is 00991950. Request you to help for domain transfer.

    alok kumar  21:29 UTC on 31 December 2020

    Hi, Please provide Auth Code from Net4 or other alternative for domain transfer from Net4 to others. A New Case Has Been Created - Case 00997280

    Himanshu Pathak  03:33 UTC on 07 January 2021

    Started utilising services of Net 4 in 2011 and all had been going well until there was no support over phone. Recently realised gravity of situation after learning about Net 4's insolvency and have requested domain transfer to another registrar on 06-Jan-2021, along with change in the regisrant and e-mail. Have paid the money to new registrar and now not sure whether the transfer would happen as the current registrant has not received auth code from Net 4. How long should I wait in case the auth code is not generated / provided by Net 4 to existing registrant. Have only 30 days as per the new registrar for entering the details of transfer.

    Shailesh Khot  01:12 UTC on 11 January 2021

    Hello I have raised a complaint with ICANN requesting assistance with the Authorization Code for transferring my domains with Net4 to another registrar on Nov 24, 2020. The Case No. is 00988446 I have not received any reply from you yet. Request you to provide assistance asap before the domains expire. Thank you.

    shiv sharan singh  21:14 UTC on 11 January 2021

    Can't get any response from this defunct net4 company...I have 3 domains and I need to get Authorization codes... please help sos...!! How do I proceed??? Look forward to hearing from you...

    Akhtar Shaikh  23:14 UTC on 12 January 2021

    I am Akhtar Shaikh from Ferns N Petals Pvt Ltd we having 2 accounts -in Net4-india with 8 + 3 Domain , as Net4 team not responding .. we not able to renewed our some of Domain and -in that 2 Domain also got expired. now there is total 6 + 3 = 9 Domain is there ; I logged in to there console for Auth CODE request but that also not happening from many weeks .. we tried .. Need your help in this to get Auth Code of all our Domain -in Net4 so we can transffer it to other DNS provider below is the list we have 2 accounts with you net4-000417978 net4-000419422 please help us to get Ath-CODE for all our above DOMAIN asap. regards, Akhtar Shaikh IT Manager +91 9773313332

    Lavanian Dorairaj  20:29 UTC on 13 January 2021

    we have 13 accounts with Net4-India, some from 2003. The Net4 team is not responding and in spite of paying them online for renewal of our expiring domains, the same has not been done. 3 of our domains have now expired. We logged on to their console and requested for Auth CODEs so that we could cut our losses and move to another provider. Regrettably, no action has been taken by them. Urgently need your help to access auth codes and move all of our Domains to an alternative provider. Regards, Dr Lavanian +91 9970921266

    NITIN SONKAR   22:38 UTC on 13 January 2021

    Hi, We wants to transfer the domain name and hosting for myrahealthcare.com to another service provider from Net4india. We already requested to give us authentic code to net4india,but still we didn't get any mail from them. Regards, NITIN SONKAR 09004779475

    VARUN BAGARIA  04:37 UTC on 15 January 2021

    Hi, Ive given multiple requests to change my nameservers but the same is not happening. Could you please look into the same on an urgent basis. I need the NS records for mpbagaria.in to be updated: Regards, Varun Bagaria - 09830162368

    Sudhir Kumar  19:44 UTC on 15 January 2021

    I have more than 10 domains with net4 . some of them have expired in December and Jan not able too renew or transfer them.please help

Domain Name System
Internationalized Domain Name ,IDN,"IDNs are domain names that include characters used in the local representation of languages that are not written with the twenty-six letters of the basic Latin alphabet ""a-z"". An IDN can contain Latin letters with diacritical marks, as required by many European languages, or may consist of characters from non-Latin scripts such as Arabic or Chinese. Many languages also use other types of digits than the European ""0-9"". The basic Latin alphabet together with the European-Arabic digits are, for the purpose of domain names, termed ""ASCII characters"" (ASCII = American Standard Code for Information Interchange). These are also included in the broader range of ""Unicode characters"" that provides the basis for IDNs. The ""hostname rule"" requires that all domain names of the type under consideration here are stored in the DNS using only the ASCII characters listed above, with the one further addition of the hyphen ""-"". The Unicode form of an IDN therefore requires special encoding before it is entered into the DNS. The following terminology is used when distinguishing between these forms: A domain name consists of a series of ""labels"" (separated by ""dots""). The ASCII form of an IDN label is termed an ""A-label"". All operations defined in the DNS protocol use A-labels exclusively. The Unicode form, which a user expects to be displayed, is termed a ""U-label"". The difference may be illustrated with the Hindi word for ""test"" — परीका — appearing here as a U-label would (in the Devanagari script). A special form of ""ASCII compatible encoding"" (abbreviated ACE) is applied to this to produce the corresponding A-label: xn--11b5bs1di. A domain name that only includes ASCII letters, digits, and hyphens is termed an ""LDH label"". Although the definitions of A-labels and LDH-labels overlap, a name consisting exclusively of LDH labels, such as""icann.org"" is not an IDN."