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Global Support

ICANN's Global Support Centers provide global, 5x24 support to contracted parties, new gTLD applicants, and the internet community at large.

Applicant and Contracted Party Support

In addition to phone and email support from our Global Support Centers, new gTLD registries and applicants can create and monitor customer support cases directly through the Naming Services Portal.

Community Support and FAQs

If you have a question, comment, or complaint, start by clicking here to see if your issue has already been addressed in one of our FAQs.

If you still need assistance, you can call one of our Global Support Centers.

ICANN Global Support Centers

Email: globalsupport@icann.org

  • North America
    • Los Angeles, CA, USA: +1 323 405 3073
    • Toronto, ON, Canada: +1 416 639 6063
    • Washington, D.C., USA: +1 202 570 7240
  • South America
    • Buenos Aires, Argentina: +54 11 5256 4183
  • Asia + Pacific
    • Singapore: +65 3157 3039
    • Sydney, Australia +61 29 037 2587
  • Europe
    • Moscow, Russia +7 499 350 6127
    • Istanbul, Turkey: +90 212 999 6222
    • Brussels, Belgium: +32 2 894 7400
    • Sofia, Bulgaria: +359 2 492 5703
  • Africa
    • Cape Town, South Africa +27 21 830 9016

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Domain Name System
Internationalized Domain Name ,IDN,"IDNs are domain names that include characters used in the local representation of languages that are not written with the twenty-six letters of the basic Latin alphabet ""a-z"". An IDN can contain Latin letters with diacritical marks, as required by many European languages, or may consist of characters from non-Latin scripts such as Arabic or Chinese. Many languages also use other types of digits than the European ""0-9"". The basic Latin alphabet together with the European-Arabic digits are, for the purpose of domain names, termed ""ASCII characters"" (ASCII = American Standard Code for Information Interchange). These are also included in the broader range of ""Unicode characters"" that provides the basis for IDNs. The ""hostname rule"" requires that all domain names of the type under consideration here are stored in the DNS using only the ASCII characters listed above, with the one further addition of the hyphen ""-"". The Unicode form of an IDN therefore requires special encoding before it is entered into the DNS. The following terminology is used when distinguishing between these forms: A domain name consists of a series of ""labels"" (separated by ""dots""). The ASCII form of an IDN label is termed an ""A-label"". All operations defined in the DNS protocol use A-labels exclusively. The Unicode form, which a user expects to be displayed, is termed a ""U-label"". The difference may be illustrated with the Hindi word for ""test"" — परीका — appearing here as a U-label would (in the Devanagari script). A special form of ""ASCII compatible encoding"" (abbreviated ACE) is applied to this to produce the corresponding A-label: xn--11b5bs1di. A domain name that only includes ASCII letters, digits, and hyphens is termed an ""LDH label"". Although the definitions of A-labels and LDH-labels overlap, a name consisting exclusively of LDH labels, such as""icann.org"" is not an IDN."