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Raising Awareness About Registrant Issues and Challenges

Today, the ICANN organization Registrant Program published the second edition of a report on Issues and Challenges Impacting Domain Name Registrants [PDF, 263 KB] containing updated data from the ICANN Global Support Center (GSC), the Contractual Compliance department and the Office of the Ombudsperson. The report also provides observations of issues and challenges impacting registrants based on our review of these datasets. We encourage you to take a look at the report and share any data you might have regarding issues impacting registrants to inform ongoing conversations and work.

What else has the Registrant Program been up to?

At ICANN64 in Kobe, we held a lively open session for the community aimed at identifying and raising awareness about issues and challenges that registrants are facing. Click here for the session presentation and audio recording. We also held a productive Q&A session with members of the At-Large Advisory Committee (ALAC).

Also, we are currently holding discussions with members of the Non-Commercial Stakeholder Group (NCSG), who hold very strong and informed opinions about registrant issues, in an effort to facilitate mutual collaboration and information sharing among the community about registrant issues. Of course, we're also striving to work closely with and get feedback from the ICANN Registrar Stakeholder Group who interact with registrants (their customers!) on a day-to-day basis.

Information about the Registrant Program, and common issues and challenges that they are having were (and will continue to be) presented and discussed at recent relevant events. These events include: the Nordic Domain Days, Middle East DNS Forum and the World Summit on the Information Society (WSIS) Forum.

We recently published and disseminated educational materials for registrants about domain name renewals and expiration, and the importance of renewing domain names well before they expire! Additionally, we updated and added new content for registrants related to the role of ICANN in the broader DNS ecosystem, clarifying what ICANN does and does not do.

We are continuously developing educational content such as FAQs (Frequently Asked Questions), infographics and other helpful information. This material is guided by information provided by departments across the ICANN org that interact with registrants and from community feedback.

What's Next? An Invitation to Collaborate

We invite all community members and ICANN newcomers to engage with us and actively participate in our ongoing cross-community dialogue about registrant issues and challenges. This invitation is particularly important for those who are passionate about helping registrants. We will continue to work towards helping educate registrants and raising awareness about reducing issues and challenges that registrants are encountering when managing domain names.


    Domain Name System
    Internationalized Domain Name ,IDN,"IDNs are domain names that include characters used in the local representation of languages that are not written with the twenty-six letters of the basic Latin alphabet ""a-z"". An IDN can contain Latin letters with diacritical marks, as required by many European languages, or may consist of characters from non-Latin scripts such as Arabic or Chinese. Many languages also use other types of digits than the European ""0-9"". The basic Latin alphabet together with the European-Arabic digits are, for the purpose of domain names, termed ""ASCII characters"" (ASCII = American Standard Code for Information Interchange). These are also included in the broader range of ""Unicode characters"" that provides the basis for IDNs. The ""hostname rule"" requires that all domain names of the type under consideration here are stored in the DNS using only the ASCII characters listed above, with the one further addition of the hyphen ""-"". The Unicode form of an IDN therefore requires special encoding before it is entered into the DNS. The following terminology is used when distinguishing between these forms: A domain name consists of a series of ""labels"" (separated by ""dots""). The ASCII form of an IDN label is termed an ""A-label"". All operations defined in the DNS protocol use A-labels exclusively. The Unicode form, which a user expects to be displayed, is termed a ""U-label"". The difference may be illustrated with the Hindi word for ""test"" — परीका — appearing here as a U-label would (in the Devanagari script). A special form of ""ASCII compatible encoding"" (abbreviated ACE) is applied to this to produce the corresponding A-label: xn--11b5bs1di. A domain name that only includes ASCII letters, digits, and hyphens is termed an ""LDH label"". Although the definitions of A-labels and LDH-labels overlap, a name consisting exclusively of LDH labels, such as"""" is not an IDN."