Today, the ICANN organization Registrant Program published the third edition of its ongoing reporting series on Issues and Challenges Impacting Domain Name Registrants [PDF, 263 KB] containing updated data (from the reporting period of September 2019 – February 2020) from the ICANN Global Support Center (GSC) and Contractual Compliance. The report also provides observations of registrant issues and challenges from GSC and Contractual Compliance based on their interactions with registrants. As always, we encourage everyone to take a look at the report and share any data you might have regarding issues impacting registrants to inform ongoing conversations and work. We'll continue to work with departments across the organization who engage with registrants to gather and analyze data on an ongoing basis in addition to publishing similar data online at icann.org/registrants as part of our broader effort to raise awareness about the issues and challenges registrants face.
On 25 April, the Registrant Program published a blog about how to identify phishing scams, DNSSEC-signing domain names, and other tips to help registrants responsibly and securely manage their domain names. The "Do you have a domain name? Here's what you need to know" blog series is part of the Registrant Program's broader effort to educate registrants about their rights and responsibilities, the domain name ecosystem, how to navigate it, and the ICANN policies that impact them.
In March, ICANN Learn launched a new course entitled Registrant Basics: Essentials for Domain Name Holders aimed at educating registrants and the broader end user community about the rights and responsibilities of registrants and some of the ICANN policies that impact them. This course hopes to dispel confusion about domain names, ICANN's role, and the policies that affect registrants when registering and managing domain names. We encourage you to sign up for ICANN Learn if you aren't already and to check out this course, particularly if you are a registrant yourself.