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New Report: Issues and Challenges Impacting Domain Name Registrants

Domain name registrants issues challenges 1563x886 26sep18 en

We have been compiling and analyzing data from various sources within the ICANN organization to try and identify pain points, and to raise awareness around the ICANN community about some of the common issues and challenges that registrants are having managing their domain names.

Today we published a new report [PDF, 294 KB] with this data, which was collected from the ICANN Global Support Center (GSC), Contractual Compliance department, and Complaints Office. We encourage you to have a look at the report and share any data you might have regarding issues impacting registrants to inform conversations and work. Moving forward, we will publish an updated report on a semi-annual basis, which may allow us to capture trends within this industry segment.

What's Next?

We will continue to work towards two primary objectives: 1) educating registrants about their rights and responsibilities, the domain name ecosystem and how to navigate it, and the ICANN policies that impact them and, 2) identifying and raising awareness about issues and challenges that registrants are facing.

For example; earlier this year we published an educational blog for registrants with some tips and best practices for protecting against hijacking or unauthorized transfer of domain names. This blog was the fourth in an ongoing series of educational blogs written for registrants. We are also developing additional educational content such as FAQs (Frequently Asked Questions) which are informed by information gathered by departments across ICANN org that have touch-points with registrants.

One of the key observations in the first Semi-Annual Report of the ICANN Complaints Office was that many registrants do not fully understand ICANN's remit and scope of authority and are sometimes confused about the role of the ICANN org. There is also some confusion about the roles of others in the domain name ecosystem including registrars, who have the knowledge and authority to help registrants properly manage their domain names.

To help address these issues and misunderstandings, we recently updated a number of pages on with information written for registrants about the domain name industry and domain names. We'll continue to publish new educational content for registrants on issues such as domain name registration and renewals, among other topics, on an ongoing basis moving forward and would appreciate any feedback that the community (registrants in particular!) might have.


    Yan Herfiyan  18:29 UTC on 27 October 2018

    everyone its ok

    Kraiwut Singkibit  09:54 UTC on 12 May 2019


    Tabitha Martinez  00:43 UTC on 01 August 2019

    I would like to register a domain name please for a website that I am building. Thank you in advance.

    Vikram Shankar Mathur  01:15 UTC on 25 December 2019

    I have committed some mistake in DNS records by which vsmathur(dot)co(dot)in redirects to newslettercavsm(dot)wordpress(dot)com and need some help, thanks !!

Domain Name System
Internationalized Domain Name ,IDN,"IDNs are domain names that include characters used in the local representation of languages that are not written with the twenty-six letters of the basic Latin alphabet ""a-z"". An IDN can contain Latin letters with diacritical marks, as required by many European languages, or may consist of characters from non-Latin scripts such as Arabic or Chinese. Many languages also use other types of digits than the European ""0-9"". The basic Latin alphabet together with the European-Arabic digits are, for the purpose of domain names, termed ""ASCII characters"" (ASCII = American Standard Code for Information Interchange). These are also included in the broader range of ""Unicode characters"" that provides the basis for IDNs. The ""hostname rule"" requires that all domain names of the type under consideration here are stored in the DNS using only the ASCII characters listed above, with the one further addition of the hyphen ""-"". The Unicode form of an IDN therefore requires special encoding before it is entered into the DNS. The following terminology is used when distinguishing between these forms: A domain name consists of a series of ""labels"" (separated by ""dots""). The ASCII form of an IDN label is termed an ""A-label"". All operations defined in the DNS protocol use A-labels exclusively. The Unicode form, which a user expects to be displayed, is termed a ""U-label"". The difference may be illustrated with the Hindi word for ""test"" — परीका — appearing here as a U-label would (in the Devanagari script). A special form of ""ASCII compatible encoding"" (abbreviated ACE) is applied to this to produce the corresponding A-label: xn--11b5bs1di. A domain name that only includes ASCII letters, digits, and hyphens is termed an ""LDH label"". Although the definitions of A-labels and LDH-labels overlap, a name consisting exclusively of LDH labels, such as"""" is not an IDN."