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A Preview of the Improved An Information Transparency Initiative (ITI) Update

When I joined ICANN org, many of you told me that it was difficult to find information on our websites. I heard this not only from our community stakeholders, but from ICANN beginners who wanted to participate in our unique multistakeholder model.

I knew then that fixing the findability of our public information was something we needed to do. I also knew that it wouldn't be easy, it would require significant resources and time, and we would need to build a scalable solution for our entire ecosystem of sites. During the COVID-19 pandemic, now more than ever, we realize the necessity of and reliance on being able to access and find information easily through digital platforms.

Regular Releases to the new

Today, I am sharing with you a preview of the improved

This preview site gives you an opportunity to see and experiment with some of the content types the ITI team has been working on and allows you to become familiar with the new search experience. More content will be published to this site when it becomes available.

This is only a preview of the new Some content, search features, filters, and functionality will be unavailable on this preview site, as this site is in active development. The current remains the authoritative source for all ICANN content.

Achieving ITI's Goals

Over ICANN's 22-year history, we have produced and accumulated thousands of pieces of unstructured public content spread across 38 different public sites. This content continues to grow by up to 30% each year. The org currently surfaces this content through multiple unconnected platforms with differing foundational technologies that are non-scalable, may be vulnerable, and are no longer fit for purpose.

ITI's objective is to change that. We developed goals to address these problems (approved and supported by the ICANN Board), and it's a good time to revisit those goals:

  • Create an integrated ongoing, operational process to govern, preserve, organize, and secure ICANN's public content.
  • Implement this governance through a new document management system (DMS), the content foundation for ICANN ecosystem-wide governance.
  • Surface this content through a new content management system (CMS), which will serve as the backbone for ICANN's external web properties.
  • Enable a multilingual user experience (in the U.N. six languages) and aim to adhere to W3C AA accessibility standards.
  • Upgrade and establish a future-proof and content agnostic technology landscape.

Much of the work listed above is "under the hood", meaning that we are building and integrating new technical infrastructures from the ground up. The effort involved in integrating two new platforms (the DMS and CMS) via a data publishing pipeline for English and translated content, designing an information architecture, transforming unstructured content into structured content, and making this new foundation extendable for our ecosystem of sites, is complicated. It takes a lot of effort, planning, and trial and error.

We appreciate the community's and the Board's encouragement and patience throughout this process, particularly the stakeholders who have participated in usability sessions or posted your input to the ITI feedback site. Our work is not yet over and we rely on your continued help, patience, and support. We can't do this without you, and we remain dedicated to delivering improved findability of our public information to ensure we are meeting our commitments to accountability and transparency.

This is a work in progress and we want you to visit the preview site and the feedback site, and let us know what you think.


    Domain Name System
    Internationalized Domain Name ,IDN,"IDNs are domain names that include characters used in the local representation of languages that are not written with the twenty-six letters of the basic Latin alphabet ""a-z"". An IDN can contain Latin letters with diacritical marks, as required by many European languages, or may consist of characters from non-Latin scripts such as Arabic or Chinese. Many languages also use other types of digits than the European ""0-9"". The basic Latin alphabet together with the European-Arabic digits are, for the purpose of domain names, termed ""ASCII characters"" (ASCII = American Standard Code for Information Interchange). These are also included in the broader range of ""Unicode characters"" that provides the basis for IDNs. The ""hostname rule"" requires that all domain names of the type under consideration here are stored in the DNS using only the ASCII characters listed above, with the one further addition of the hyphen ""-"". The Unicode form of an IDN therefore requires special encoding before it is entered into the DNS. The following terminology is used when distinguishing between these forms: A domain name consists of a series of ""labels"" (separated by ""dots""). The ASCII form of an IDN label is termed an ""A-label"". All operations defined in the DNS protocol use A-labels exclusively. The Unicode form, which a user expects to be displayed, is termed a ""U-label"". The difference may be illustrated with the Hindi word for ""test"" — परीका — appearing here as a U-label would (in the Devanagari script). A special form of ""ASCII compatible encoding"" (abbreviated ACE) is applied to this to produce the corresponding A-label: xn--11b5bs1di. A domain name that only includes ASCII letters, digits, and hyphens is termed an ""LDH label"". Although the definitions of A-labels and LDH-labels overlap, a name consisting exclusively of LDH labels, such as"""" is not an IDN."