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Raising Awareness About Registrant Issues and Challenges

29 April 2019

Today, the ICANN organization Registrant Program published the second edition of a report on Issues and Challenges Impacting Domain Name Registrants [PDF, 263 KB] containing updated data from the ICANN Global Support Center (GSC), the Contractual Compliance department and the Office of the Ombudsperson. The report also provides observations of issues and challenges impacting registrants based on our review of these datasets. We encourage you to take a look at the report and share any data you might have regarding issues impacting registrants to inform ongoing conversations and work.

What else has the Registrant Program been up to?

At ICANN64 in Kobe, we held a lively open session for the community aimed at identifying and raising awareness about issues and challenges that registrants are facing. Click here for the session presentation and audio recording. We also held a productive Q&A session with members of the At-Large Advisory Committee (ALAC).

Also, we are currently holding discussions with members of the Non-Commercial Stakeholder Group (NCSG), who hold very strong and informed opinions about registrant issues, in an effort to facilitate mutual collaboration and information sharing among the community about registrant issues. Of course, we're also striving to work closely with and get feedback from the ICANN Registrar Stakeholder Group who interact with registrants (their customers!) on a day-to-day basis.

Information about the Registrant Program, and common issues and challenges that they are having were (and will continue to be) presented and discussed at recent relevant events. These events include: the Nordic Domain Days, Middle East DNS Forum and the World Summit on the Information Society (WSIS) Forum.

We recently published and disseminated educational materials for registrants about domain name renewals and expiration, and the importance of renewing domain names well before they expire! Additionally, we updated and added new content for registrants related to the role of ICANN in the broader DNS ecosystem, clarifying what ICANN does and does not do.

We are continuously developing educational content such as FAQs (Frequently Asked Questions), infographics and other helpful information. This material is guided by information provided by departments across the ICANN org that interact with registrants and from community feedback.

What's Next? An Invitation to Collaborate

We invite all community members and ICANN newcomers to engage with us and actively participate in our ongoing cross-community dialogue about registrant issues and challenges. This invitation is particularly important for those who are passionate about helping registrants. We will continue to work towards helping educate registrants and raising awareness about reducing issues and challenges that registrants are encountering when managing domain names.


Brian Gutterman

Senior Program Manager