Internet Corporation for Assigned Names and Numbers

WDRP FAQs For Domain Name Registrants

What is the WDRP?

The Whois Data Reminder Policy or WDRP is a consensus policy adopted by the Internet Corporation for Assigned Names and Numbers (ICANN), which requires domain name registrants to review the contact information associated with their domain names and make corrections when necessary. As a part of this, domain name registrars are required to formally remind their customers once a year to review and update their contact information. For detailed information about the adoption of the WDRP, see http://www.icann.org/registrars/wdrp.htm.

I just received a WDRP notice. Is this a legitimate request?

The purpose of the WDRP notice is to remind domain name registrants of their obligation to update contact information on file for their domain names. Although you should always be wary of phishing messages and other fraudulent emails, a legitimate WDRP notice email serves an important purpose. For suggestions to avoid phishing scams, visit http://www.ftc.gov/bcp/edu/pubs/consumer/alerts/alt127.shtm

Why is ICANN contacting me regarding the WDRP? ICANN is not my registrar.

ICANN oversees the domain name system, but it does not send out WDRP notices. WDRP notices are sent by domain name registrars or resellers in order to comply with an ICANN policy. Although some registrars or resellers might send out messages from an "icann@" email account, these messages do not come from ICANN. ICANN requires domain name registrars to send WDRP notices to registrants in order to ensure that Whois records are maintained accurately.

What is a Whois record? What is my duty to keep the information in the record current?

Your registrar maintains a public database of contact information for all of the domain names it maintains. This database is known as a Whois database, and it is available to be searched by members of the public in order to allow rapid resolution of technical problems and to permit enforcement of consumer protection, trademark, and other laws. Your domain name registration agreement with your registrar requires that you keep this information accurate and current.

I received a WDRP notice, but my information is correct. Is any action required on my part to ensure my domain registration is not affected?

When sending WDRP notices, registrars are required to remind their customers that the provision of false Whois information can be grounds for cancellation of a domain name registration. If your information is correct, your domain name will not be cancelled and you do not need to take any action.

Does the WDRP notice indicate that someone complained about my website or domain name?

Annual WDRP notices are sent to all registrants of gTLD domain names (such as .com, .org, .info, etc.). If you received one of these notices, it does not mean that someone complained about your site or your domain name. Although your registrar might contact you if it receives a complaint about your domain name, this would not be in the form of a WDRP notice.

How do I update my contact information / Whois record?

ICANN does not maintain Whois data. In order to update your contact information in the Whois database, you will need to contact your registrar (or your reseller if you registered your domain name through a reseller).

I tried to update my information, but I cannot remember my user name or password. How can they be retrieved?

Because ICANN does not maintain Whois data, you will need to contact your registrar or reseller to update your contact information. If you lost your password or user name, only your registrar or reseller will be able to assist you.

The person who is listed as the administrative contact for my domain name is no longer available or is not responsible for my domain names any more. Can I still change my Whois record?

The person or organization listed as the registrant of the domain name can make changes to the whois data, including changes to the administrative contact. Contact your registrar or reseller to make the necessary changes.

Who is my registrar? How can I contact my registrar or reseller?

To locate your registrar, visit http://www.internic.net/Whois.html to perform a Whois search for your domain name. The results of the search will display the name and web address of your registrar. If you registered your domain name through a reseller and do not know how to contact the reseller, the registrar for your name should be able to help you.

I don't recognize the name of my registrar. What should I do?

There are several reasons why you might not recognize the name of your registrar.

If you registered your domain name through a reseller instead of directly with the registrar, the reseller's name might not appear on the Whois record. You should contact the company or person used to register your domain name to see if your registrar is correct.

It is also possible that your registrar's name may have changed since you registered the domain name. You should contact your registrar or ICANN (icann@icann.org) to determine if there has been a name change.

If you believe your domain name was transferred to another registrar without your permission, you should contact your original registrar or reseller for assistance. If you continue to have questions about the transfer of your domain name, please contact ICANN at http://reports.internic.net/cgi/registrars/problem-report.cgi.

I'm having trouble updating my Whois data. Can I just send it to ICANN?

No. ICANN does not maintain Whois records. We will gladly help you locate your registrar, but we cannot change your Whois information.

I cancelled the registration of my domain name and am still receiving WDRP emails. Is this appropriate?

You should contact your registrar or the sender of the email message for more information.

Who should I contact for any other questions I may have?

Most questions about your domain name registration can be answered by your registrar. To locate your registrar, visit http://www.internic.net/Whois.html to perform a Whois search for your domain name. The results of the search will display the name and web address of your registrar. Domain name questions may also be directed to ICANN at icann@icann.org.

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