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International Ombudsman Yearbook

1 May 2008
By Frank Fowlie

The International Ombudsman Yearbook is the annual publication of the International Ombudsman Institute. The ICANN Ombudsman has contributed an article for the most recent version, Volume 9. It is called “The Ombudsman and Client Satisfaction: Observations on the Relationship Between Jurisdiction, Outcome, and Satisfaction.” The article is based on ongoing evaluation research conducted by the Office of the Ombudsman.

Authors

Frank Fowlie