The International Ombudsman Yearbook is the annual publication of the International Ombudsman Institute. The ICANN Ombudsman has contributed an article for the most recent version, Volume 9. It is called “The Ombudsman and Client Satisfaction: Observations on the Relationship Between Jurisdiction, Outcome, and Satisfaction.” The article is based on ongoing evaluation research conducted by the Office of the Ombudsman.
Contenido disponible solo en los siguientes idiomas
- English