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Do You Have a Domain Name? Here's What You Need to Know.

Transferring domain name 3127x1692 02feb18 en

Part III – Having Issues Transferring Your Domain Name?

One of the primary purposes of ICANN's Transfer Policy is to provide you with the option to freely move your domain name from one registrar to another. In our last blog, we explained how to do this. If you still have problems making a transfer, here is some information on why you might be encountering issues and some additional information on what you might be able to do about it.

The first thing you should know is that there are a few instances when your registrar cannot transfer your domain name, such as if it is the subject of an ongoing Uniform Domain Name Dispute Resolution Policy (UDRP), Transfer Dispute Resolution Policy (TDRP) or Uniform Rapid Suspension (URS) proceeding. Your registrar also cannot transfer your domain name if it is subject to a court order. Additionally, as we explained in the last blog, your domain name cannot be transferred if it is subject to a 60-Day Change of Registrant lock.

There might be other reasons your registrar is denying your transfer request. This will depend on the terms and conditions of your registration agreement with the registrar. For example, there is evidence of fraud, your name is not listed as the registrant of record, or if you have an outstanding payment for a previous registration period. Non-payment for a pending or future registration period however is not grounds for denial of transfer.

It is important that you understand the terms and conditions in your registration agreement so that you know what to expect if you decide to make a transfer.

What to Do?

There are some common issues you might run into when transferring a domain name.

You can't transfer the domain name because it is in a 60-day Change of Registrant lock. This rule is in place to prevent unauthorized changes to your contact info for the purposes of making unauthorized transfers, which could result in making the domain name un-recoverable. If you want to opt out of this protection, you can make the request to your registrar prior to making changes to your contact information.

You cannot transfer the domain name because your request falls within 60 days of the initial registration or a previous transfer. This rule is put in place for your protection. Some registrars however may choose to grant exceptions to this rule so you can contact your registrar directly to ask if they'll allow you to initiate a transfer during this period.

You cannot transfer the domain name because it is in 'Registrar Lock' or 'Client Transfer Prohibited' status (sometimes used to protect against unauthorized transfers). You can change these statuses by contacting your registrar. Some registrars may provide you with the option to change these statuses yourself via your control panel. In either case, the registrar must provide you with the AuthInfo code needed to change the status within five calendar days of your request.

You should know that you can always contact your registrar directly for assistance with transferring, even if you registered your domain name through a reseller or another service provider. ICANN is not a registrar and does not transfer domain names. If you do not know who your registrar is you can search here to find out. If after you've contacted the registrar and you are still not successful in your attempt to transfer your domain name, you can submit a formal Transfer Complaint with ICANN.

Click here to read 5 things Every Domain Name Registrant Should Know About ICANN's Transfer Policy

FAQs: Transferring Your Domain Name

More Information on Domain Name Transfers

More Information on Transfer Complaints [PDF, 124 KB]

More Information about Domain Name status codes, such as 'Registrar Lock' or 'Client Transfer Prohibited'

Learn more about ICANN's Transfer Policy (Effective as of 1 December 2016).

The 'Do You Have a Domain Name? Here's What You Need to Know' educational series is part of ICANN's broader efforts to help you better understand the ICANN policies that affect you, your role in the Domain Name System (DNS), and the role of the ICANN organization, registries, and registrars in the DNS ecosystem.


    Radwa Obayd  00:07 UTC on 17 October 2018

    what if the registrar closed their services, no website no support and my domain is locked, I can't even manage my domain

    kevin fern  09:17 UTC on 07 February 2019

    Same here. My reseller weblaunching net has no response, no website for support, no phone call support, nothing, and my domain is in a Domain Status: clientHold icann org epp#clientHold status. The registrar is TUCOWS INC. and our Registration Expiration Date: 2019-05-21T13:53:50 is payed in full. I am a novice at this and our business is hurting due to their actions.

    Jennifer Grady  18:00 UTC on 26 April 2019

    I have the same problem with weblaunching dot net. Can someone please respond to these comments?

Domain Name System
Internationalized Domain Name ,IDN,"IDNs are domain names that include characters used in the local representation of languages that are not written with the twenty-six letters of the basic Latin alphabet ""a-z"". An IDN can contain Latin letters with diacritical marks, as required by many European languages, or may consist of characters from non-Latin scripts such as Arabic or Chinese. Many languages also use other types of digits than the European ""0-9"". The basic Latin alphabet together with the European-Arabic digits are, for the purpose of domain names, termed ""ASCII characters"" (ASCII = American Standard Code for Information Interchange). These are also included in the broader range of ""Unicode characters"" that provides the basis for IDNs. The ""hostname rule"" requires that all domain names of the type under consideration here are stored in the DNS using only the ASCII characters listed above, with the one further addition of the hyphen ""-"". The Unicode form of an IDN therefore requires special encoding before it is entered into the DNS. The following terminology is used when distinguishing between these forms: A domain name consists of a series of ""labels"" (separated by ""dots""). The ASCII form of an IDN label is termed an ""A-label"". All operations defined in the DNS protocol use A-labels exclusively. The Unicode form, which a user expects to be displayed, is termed a ""U-label"". The difference may be illustrated with the Hindi word for ""test"" — परीका — appearing here as a U-label would (in the Devanagari script). A special form of ""ASCII compatible encoding"" (abbreviated ACE) is applied to this to produce the corresponding A-label: xn--11b5bs1di. A domain name that only includes ASCII letters, digits, and hyphens is termed an ""LDH label"". Although the definitions of A-labels and LDH-labels overlap, a name consisting exclusively of LDH labels, such as"""" is not an IDN."