Canada has welcomed us with autumn colours in the trees by our hotel. I am looking forward to some challenging issues and meeting the many friends I have made since I began as Ombudsman. The colours and season seem to produce a mellow mood, which is promising for dispute resolution. Today (Sunday) I present Ombudsman 101 to the newcomers. This has become a most important part of my job, because as they become engaged with ICANN, the newcomers have been introduced to my office and function. I get to meet them in person later today, and find they often have searching questions and fresh ideas. It reminds of the need for any volunteer based organisation to have a renewal programme to introduce new blood and Filiz Yilmaz and the team do an amazing job.