Frank Fowlie's doctoral dissertation on developing a design model for the evaluation of ombudsman operations has received the “Outstanding Research Thesis Merit Award 2008” from La Trobe University. The ICANN Office of the Ombudsman continues to be a leader in the area of ombudsman evaluation and effectiveness.
The paper may be found at: http://www.icann.org/ombudsman/blueprint-for-evaluation-of-an-ombudsman-nov08.pdf