The Internet Corporation for Assigned Names and Numbers (ICANN) Ombuds seeks ICANN Community feedback on an updated framework and process for the position. The draft document sets out definitions, standards and processes for conflict resolution, as well as the Ombuds' role, scope, and responsibilities with respect to unfairness complaints, harassment complaints, and reconsideration requests. It further provides information about time scales, responsibility to respond to the Ombuds Office, and a channel for feedback and complaints about the Ombuds Office.
The ICANN Ombuds is revising the framework to reflect the evolution of the Ombuds Office, to address emerging needs in the ICANN community, clarify process, and to further align with good-practice professional standards and processes. This draft is the result of extensive preparations, including discussions with the ICANN Board at Board Workshops on 12 September and 26 October 2025. WS2 Recommendations 5.2.1
(distinguishing different categories of complaint), 5.4 (requirement to respond to Ombuds), and 5.5 (timelines) are addressed in this revised framework and process.
For more information, and to participate in this proceeding, please visit this webpage.
Open for Submissions Date:
Tuesday, 23 December 2025
Closed for Submissions Date:
Tuesday, 10 February 2025
ICANN 简介
ICANN 的使命在于确保全球互联网的稳定、安全与统一。在互联网上寻找另一个人的信息，您必须在您的电脑或其他设备中键入一个地址——可以是一个名称或是一串数字。这一地址必须是独一无二的，只有这样电脑之间才能互相识别。ICANN 则负责协调这些分布在全球各地的唯一标识符。ICANN 成立于 1998 年，是一家非营利公益型企业，其成员遍布全球各地。