ICANN Office of Ombuds Seeks Input on Updated Framework and Process

The Internet Corporation for Assigned Names and Numbers (ICANN) Ombuds seeks ICANN Community feedback on an updated framework and process for the position. The draft document sets out definitions, standards and processes for conflict resolution, as well as the Ombuds' role, scope, and responsibilities with respect to unfairness complaints, harassment complaints, and reconsideration requests. It further provides information about time scales, responsibility to respond to the Ombuds Office, and a channel for feedback and complaints about the Ombuds Office.

The ICANN Ombuds is revising the framework to reflect the evolution of the Ombuds Office, to address emerging needs in the ICANN community, clarify process, and to further align with good-practice professional standards and processes. This draft is the result of extensive preparations, including discussions with the ICANN Board at Board Workshops on 12 September and 26 October 2025. WS2 Recommendations 5.2.1
(distinguishing different categories of complaint), 5.4 (requirement to respond to Ombuds), and 5.5 (timelines) are addressed in this revised framework and process.

For more information, and to participate in this proceeding, please visit this webpage.

Open for Submissions Date:
Tuesday, 23 December 2025

Closed for Submissions Date:
Tuesday, 10 February 2025