New gTLD Program Performance Metrics Dashboard

No	List of Metrics	Service Level Targets (SLTs)
1	Change Request Processing Cycle Time (the time elapsed from complete submission to approval of change requests which do not require re-evaluation) For the Change Request processing statistics, please go to http://newgtlds.icann.org/en/applicants/customer-service/change-requests#change-request-process	6 weeks
2	Pre-Delegation Testing (PDT) Cycle Time (the time elapsed from PDT appointment start date to report publication) For the PDT statistics, please go to http://newgtlds.icann.org/en/applicants/pdt#slt	28 calendar days

List of Metrics

Service Level Targets (SLTs)

Change Request Processing Cycle Time
(the time elapsed from complete submission to approval of change requests which do not require re-evaluation)

6 weeks

Pre-Delegation Testing (PDT) Cycle Time
(the time elapsed from PDT appointment start date to report publication)

28 calendar days