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FAQs: Domain Name Registrant Contact Information and ICANN’s WHOIS Data Reminder Policy (WDRP)

  1. Why do I need to keep contact information associated with my domain name registration up-to-date?

    It is very important to keep your contact information up-to-date at all times so that you receive important notifications about your domain name from your registrar. These notifications are typically sent via email, and if your email is not updated, you may not receive important notifications that are designed for your protection. For example, your registrar will notify you of changes to your account and domain name registrations so that you can confirm the changes. If your email information is not up-to-date, unauthorized changes could be made to your account without your knowledge. To learn more about why it's important to keep your contact information updated, read ICANN's blog on why it's important to keep your contact information up to date.

  2. What is the WDRP?

    The WHOIS Data Reminder Policy (or WDRP) is an ICANN policy designed to protect domain name registrants. The policy requires your registrar to formally remind you once a year to review and update your contact information. The reminder, which is also referred to as a WDRP Notice, is usually sent via email and asks you to review the WHOIS information, including contact information, associated with your domain name(s) and make corrections or updates when necessary.

  3. I received a WDRP notice, but my information is correct. Is any action required on my part to ensure my domain registration is not affected?

    No. When sending WDRP notices, registrars are required to remind you that the providing false WHOIS information can be grounds for cancellation of a domain name registration. If your information is correct, your domain name will not be cancelled or deleted, and you do not need to take any action. If you have questions about what action you may or may not need to take, it's always a good idea to contact your registrar to inquire.

  4. I use a privacy and/or proxy service, do I still need to update my contact information?

    Yes. Even if you are using a privacy and/or proxy service it's still important to make sure your contact information is up to date to be sure that you receive all notifications and requests from your registrar.

  5. I received a WDRP notice, and I need to update my contact information. How do I make an update?

    In order to update your contact information, you will need to contact your registrar. See How do I correct my WHOIS information for more details.

  6. I received a WDRP notice. How do I know this is a legitimate notice and not spam?

    The purpose of the WDRP notice is to remind you of your obligation to update contact information on file for your domain names. This is for your benefit and protection. Although you should always be wary of phishing messages and other fraudulent emails, a legitimate WDRP notice email serves an important purpose. Contact your registrar if you are unsure about email notices regarding your domain name registrations.

  7. Does receiving a WDRP notice mean that someone complained about my website or domain name?

    No. Annual WDRP notices are sent to all domain name registrants of gTLD domain names (such as .com, .org, .info, etc.). If you received one of these notices, it does not mean that someone complained about your website or your domain name.

  8. Why am I receiving WDRP notices from ICANN when ICANN is not my registrar?

    The ICANN WHOIS Data Reminder Policy (WDRP) requires registrars to send WDRP notices to domain name registrants once a year. ICANN does not send WDRP notices. Some registrars or resellers might send WDRP notices from an "icann@" email address, but this does not mean that they come from ICANN. You should review all WDRP notices carefully and update your contact information if necessary.

  9. Who should I contact for any other questions I may have?

    Most questions about your domain name registration can be answered by your registrar. To locate your registrar, visit whois.icann.org to perform a WHOIS search for your domain name. The results of the search will display the name and web address of your registrar.

If your question is not answered here, please contact ICANN organization's Global Support Center's Global Support Center for assistance.

Domain Name System
Internationalized Domain Name ,IDN,"IDNs are domain names that include characters used in the local representation of languages that are not written with the twenty-six letters of the basic Latin alphabet ""a-z"". An IDN can contain Latin letters with diacritical marks, as required by many European languages, or may consist of characters from non-Latin scripts such as Arabic or Chinese. Many languages also use other types of digits than the European ""0-9"". The basic Latin alphabet together with the European-Arabic digits are, for the purpose of domain names, termed ""ASCII characters"" (ASCII = American Standard Code for Information Interchange). These are also included in the broader range of ""Unicode characters"" that provides the basis for IDNs. The ""hostname rule"" requires that all domain names of the type under consideration here are stored in the DNS using only the ASCII characters listed above, with the one further addition of the hyphen ""-"". The Unicode form of an IDN therefore requires special encoding before it is entered into the DNS. The following terminology is used when distinguishing between these forms: A domain name consists of a series of ""labels"" (separated by ""dots""). The ASCII form of an IDN label is termed an ""A-label"". All operations defined in the DNS protocol use A-labels exclusively. The Unicode form, which a user expects to be displayed, is termed a ""U-label"". The difference may be illustrated with the Hindi word for ""test"" — परीका — appearing here as a U-label would (in the Devanagari script). A special form of ""ASCII compatible encoding"" (abbreviated ACE) is applied to this to produce the corresponding A-label: xn--11b5bs1di. A domain name that only includes ASCII letters, digits, and hyphens is termed an ""LDH label"". Although the definitions of A-labels and LDH-labels overlap, a name consisting exclusively of LDH labels, such as""icann.org"" is not an IDN."