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Public Interest Commitment Dispute Resolution Procedure Improvements

Over the last several months, the ICANN organization and the gTLD Registries Stakeholder Group (RySG) have been working together to make improvements to the Public Interest Commitments Dispute Resolution Procedure (PICDRP) that will improve transparency without materially changing the procedure.

The scope of the changes was deliberate, as the Registry Agreements (RAs) utilizing the PICDRP allow ICANN org to make immaterial revisions to the procedure. Through collaboration with the RySG, we have ensured we are within the boundaries of this parameter.

Public Interest Commitments (PICs) are binding obligations generic top-level domain (gTLD) registry operators made to the Internet community and agreed to comply with in their contracts with the ICANN org. They are subject to compliance oversight and enforcement by ICANN org, including through a dispute resolution mechanism called the PICDRP which, in certain cases, utilizes an evaluation panel. For those gTLDs with RAs that incorporate the PICDRP, the procedure is available to any party harmed by a registry operator's failure to comply with its PICs. The PICs and the PICDRP are one of the safeguards for the community created as part of the 2012 New gTLD Program.

The improvements provide clear guidelines about when and what type of information should be shared with the involved parties (panel, registry operator, and reporter) and are based on current practices of information sharing with parties to an alternative dispute resolution process. They include:

  • Aligning the procedure with the standard practice of including all of a PICDRP complaint's supporting documents when sharing the complaint with the registry operator.

  • Sharing documents sent to the panel with the registry operator and reporter at the commencement of the panel's evaluation period.

  • Providing communications specific to the panel's evaluation between ICANN org and the panel during the evaluation period to the registry operator and reporter.

  • Aligning the procedure with the standard practice of notifying the reporter of a finding of noncompliance and the resulting enforcement notice issued against the registry operator, if applicable.

You can view the redlined and clean versions of the PICDRP with ICANN org's operational improvements at The revised procedure will be effective on 1 February 2020.

If you have further questions about the PICDRP, you can contact ICANN Global Support at


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    Internationalized Domain Name ,IDN,"IDNs are domain names that include characters used in the local representation of languages that are not written with the twenty-six letters of the basic Latin alphabet ""a-z"". An IDN can contain Latin letters with diacritical marks, as required by many European languages, or may consist of characters from non-Latin scripts such as Arabic or Chinese. Many languages also use other types of digits than the European ""0-9"". The basic Latin alphabet together with the European-Arabic digits are, for the purpose of domain names, termed ""ASCII characters"" (ASCII = American Standard Code for Information Interchange). These are also included in the broader range of ""Unicode characters"" that provides the basis for IDNs. The ""hostname rule"" requires that all domain names of the type under consideration here are stored in the DNS using only the ASCII characters listed above, with the one further addition of the hyphen ""-"". The Unicode form of an IDN therefore requires special encoding before it is entered into the DNS. The following terminology is used when distinguishing between these forms: A domain name consists of a series of ""labels"" (separated by ""dots""). The ASCII form of an IDN label is termed an ""A-label"". All operations defined in the DNS protocol use A-labels exclusively. The Unicode form, which a user expects to be displayed, is termed a ""U-label"". The difference may be illustrated with the Hindi word for ""test"" — परीका — appearing here as a U-label would (in the Devanagari script). A special form of ""ASCII compatible encoding"" (abbreviated ACE) is applied to this to produce the corresponding A-label: xn--11b5bs1di. A domain name that only includes ASCII letters, digits, and hyphens is termed an ""LDH label"". Although the definitions of A-labels and LDH-labels overlap, a name consisting exclusively of LDH labels, such as"""" is not an IDN."