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More Information on the Adobe Connect Issue

In our last blog on this issue, we reported that our technical teams are testing various scenarios to determine the root cause of the technical issue affecting our use of Adobe Connect. We are investigating whether the issue was caused by the software, or ICANN's configuration, or both.

We are continuing to collaborate with CoSo Cloud LLC, our Adobe Connect cloud service provider and, through them, with Adobe. We will continue to provide updates on this issue pursuant to our coordinated disclosure guidelines. This means we will work jointly with CoSo and the person who reported the issue on the investigation and on sharing information about this issue.

Until we know more, ICANN's Adobe Connect services will remain offline. In the meantime, we will be rolling out alternative collaboration tools to the community soon, so stay tuned.


    jerrysmiths  02:08 UTC on 29 March 2018

    thanks for fixing this, also i am glad to be part of the community.

Domain Name System
Internationalized Domain Name ,IDN,"IDNs are domain names that include characters used in the local representation of languages that are not written with the twenty-six letters of the basic Latin alphabet ""a-z"". An IDN can contain Latin letters with diacritical marks, as required by many European languages, or may consist of characters from non-Latin scripts such as Arabic or Chinese. Many languages also use other types of digits than the European ""0-9"". The basic Latin alphabet together with the European-Arabic digits are, for the purpose of domain names, termed ""ASCII characters"" (ASCII = American Standard Code for Information Interchange). These are also included in the broader range of ""Unicode characters"" that provides the basis for IDNs. The ""hostname rule"" requires that all domain names of the type under consideration here are stored in the DNS using only the ASCII characters listed above, with the one further addition of the hyphen ""-"". The Unicode form of an IDN therefore requires special encoding before it is entered into the DNS. The following terminology is used when distinguishing between these forms: A domain name consists of a series of ""labels"" (separated by ""dots""). The ASCII form of an IDN label is termed an ""A-label"". All operations defined in the DNS protocol use A-labels exclusively. The Unicode form, which a user expects to be displayed, is termed a ""U-label"". The difference may be illustrated with the Hindi word for ""test"" — परीका — appearing here as a U-label would (in the Devanagari script). A special form of ""ASCII compatible encoding"" (abbreviated ACE) is applied to this to produce the corresponding A-label: xn--11b5bs1di. A domain name that only includes ASCII letters, digits, and hyphens is termed an ""LDH label"". Although the definitions of A-labels and LDH-labels overlap, a name consisting exclusively of LDH labels, such as"""" is not an IDN."