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ICANN Academy Launches New Intercultural Awareness Program to take Place at ICANN60

LOS ANGELES – 5 September 2017 – Today, the ICANN Academy Working Group announced a new ICANN Academy, the Intercultural Awareness Program. The first face-to-face meeting is scheduled for 3 November 2017, 06:00-12:00 UTC (10:00 – 16:00 GST), during ICANN60 in Abu Dhabi.

If you are already funded for ICANN60 and would like to participate in this course please register now through 15 September. Please note, the course will be taught in English with no interpretation.

Developing Cultural Intelligence at ICANN

Every global organization has the challenge of understanding cultural nuances and differences. ICANN is rich in its cultural diversity and global reach. Developing cultural intelligence at ICANN is a learning experience focused on improving cultural knowledge and awareness. We will examine our behaviors and beliefs and how they impact our awareness and interaction when working with people from different cultures. This program will explore the dual dimensions of culture.

The Intercultural Awareness program will include interaction, discussion, and activity about similarities and difference around the world and around the room. Additionally, we will consider specific cultural challenges ICANN faces and how to best overcome them.


The program will begin with a webinar prior to the meeting on 3 November in Abu Dhabi. We will have follow-up phone calls to address related topics that come up during the meeting.

Why Participate

The topic of culture has come up repeatedly during the ICANN Academy Leadership Program. The request was made to address this in a separate program.

Who Should Attend

Ideally participants will have attended the ICANN Academy Leadership Program. However, any interested community members are welcome to participate.

Who is Designing the Intercultural Awareness Program

Like ICANN's Academy Learning Program, developing cultural intelligence will be designed by the ICANN Academy Working Group members in partnership with Incite Learning, Inc., a professional development firm. Incite Learning, Inc. has been working with ICANN for several years. A team will be created to solicit and provide input on program content and structure.

Draft Outline for 3 November 2017 (listed in GST):

10:00 Program and personal introductions around the room to focus on culture and challenges like sharing a story

Overview of cultural intelligence, perhaps combined with emotional intelligence including behavior, knowledge, and awareness activities to explore dimensions of culture including:

  • Individualist versus Collectivist
  • Direct versus Indirect
  • Formal versus Informal
  • View of time: linear, flexible, and cyclical
  • Hierarchical versus Equality
  • Task versus  Relationship
12:30 Lunch
13:30 ICANN panel representing cultures from around the world and their challenges at ICANN
14:30 Strategies for addressing ICANN challenges and ideas
Other topics that came up during the day
16:00 Adjourn

Number of Participants

We are looking for a group size of 15-30 people.

For questions, please contact Sandra Hofericter, Chair of the ICANN Academy Working Group or Heidi Ullrich, ICANN staff supporting this program.


ICANN's mission is to help ensure a stable, secure and unified global Internet. To reach another person on the Internet, you need to type an address – a name or a number – into your computer or other device. That address must be unique so computers know where to find each other. ICANN helps coordinate and support these unique identifiers across the world. ICANN was formed in 1998 as a not-for-profit public-benefit corporation with a community of participants from all over the world.

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