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ICANN Adobe Connect Services Restored

31 May 2018
By Ashwin Rangan

Today, I am writing to let you know that we are restoring ICANN's Adobe Connect collaboration services, effective 1 June 2018. This decision was made following extensive independent and joint forensics investigations by ICANN org, CoSo Cloud LLC (our Adobe Connect cloud service provider) and Adobe Inc to determine the cause and subsequent resolution to the reported security issue. We also enlisted the help of the Security and Stability Advisory Committee member who reported the issue, as well as an independent, expert third-party information security team to help us test the software fixes which addressed the root cause of the issue.

Based on the results of these comprehensive investigations and tests, I feel confident that any known issues have been addressed.

You'll recall that when addressing this issue, we asked for community input. The community, as well as staff, indicated a strong preference for Adobe Connect to be reinstated.

I want to thank the community, and the individual who reported the issue, for your patience as we worked through this issue. For mid- to long-term use, we will continue to thoroughly evaluate other remote participation and collaboration (RPC) tools, such as Zoom, as possible options.


Ashwin Rangan

Ashwin Rangan