ICANN Announcements

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Request for Proposal: EBERO Services

17 October 2018

LOS ANGELES – 17 October 2018 – Today, the Internet Corporation for Assigned Names and Numbers (ICANN) announced it is seeking one or more partners to provide Emergency Back-End Registry Operator (EBERO) services. The ICANN organization's EBERO program is intended to ensure protection of registrants in the event of a registry failure. Ensuring the successful transfer of a failing generic top-level (TLD) aligns with the ICANN org's objective to support a healthy, stable, and resilient unique identifier ecosystem and is consistent with its mission and bylaws.

There are currently three EBERO service providers who have partnered with the ICANN org to provide 24/7 on-call, emergency services in the event of a gTLD registry operator failure.

Since the original Request for Information (RFI) in 2011, the industry has significantly matured. The ICANN org seeks to align the requirements of an EBERO service provider with its understanding of the market for emergency back-end registry support services. Additionally, as part of its procurement policy to periodically review vendor contracts, the ICANN org is conducting an open RFP. This means that in addition to prospective new providers, the existing EBERO service providers will also be required to submit proposals in order to be eligible to continue as an EBERO service provider.

The primary objective of this RFP is to identify one or more providers suitable to support the ICANN org's ability to respond to and coordinate the emergency recovery of a gTLD registry. The ICANN org intends to identify one or more providers in regions where the largest number of New gTLD Program registries are currently based —Asia Pacific, European, and North American regions. Additional considerations include sharing a mutual responsibility to Internet users in their desire to ensuring the stability of the Internet.

For a complete overview and timeline for the RFP, please click here [PDF, 97 KB].

Indications of interest must be emailed to: EBEROServices-rfp@icann.org by 23:59 UTC on 05 November 2018. Complete proposals must be electronically submitted by 16:00 UTC on 3 December 2018 using the ICANN org sourcing (RFP) tool, access to which will be granted after receipt of an indication of interest to the email address above.


ICANN's mission is to help ensure a stable, secure and unified global Internet. To reach another person on the Internet, you need to type an address – a name or a number – into your computer or other device. That address must be unique so computers know where to find each other. ICANN helps coordinate and support these unique identifiers across the world. ICANN was formed in 1998 as a not-for-profit public-benefit corporation with a community of participants from all over the world.