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As part of its globalization strategy, ICANN established an Asia Pacific Hub in Singapore in August 2013, to better serve its regional stakeholders.
To further such globalization objectives, the ICANN Board has approved that the Singapore office will be moving into a larger space in FY16. The staff have identified and evaluated the location and cost of a suitable office facility. The targeted move-in date is 1 October 2015.
Over the past year, both Singapore and Istanbul offices have grown in terms of staff strength as well as functional support. There are currently 18 staff members based in Singapore providing a range of services such as registry and registrar services management, stakeholder engagement, contractual compliance and customer service support, as well as support functions such as operations, IT, communications, legal, finance and HR.
In Istanbul, there are 12 staff members also providing a range of services including registry and registrar services, contractual compliance, policy development support, communications and HR, and plans to hire a Customer Service Center role to support our globalization strategy to provide multi-lingual support.
This positions ICANN for long-term stability to continue our work to maintain a secure, stable and interoperable Internet, and cements the vision of having three global hubs to serve the global community.