Attention Adobe Connect Users: Service Change (Action Required)

26 September 2016

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Adobe Connect, ICANN's remote participation tool, is moving over to an ICANN-hosted server. The transition will occur on a rolling basis between 26 September and 14 October 2016. After 14 October, all Adobe Connect meetings will use the new server.

ICANN made this change to address the performance and reliability problems you have been experiencing. Having the server under ICANN's management means that Adobe Connect will be more stable than in the past. You should experience increased call quality and better customer service. In addition, we will be able to create custom pods – for example, multilingual chat, multilingual scribe streams and timers.

What Exactly Is the Change?

Old server: icann.adobeconnect.com
New server: participate.icann.org

What Do I Have to Do?

Important! Because the change is happening in phases, not all meetings will move over to the new server at the same time. During the transition period, check your meeting invitation for the correct URL. If you have any questions, contact the meeting organizer.

  • If you are a meeting attendee, you don't have to do anything. Your meeting organizer should be updating the meeting request with the new URL.
  • If you are a meeting organizer, update the meeting notice. Change the portion of the URL that specifies the server to the new ICANN server.

What if I Have Questions?

Update: We've received questions about new security features. We have moved to a Single Sign-On (SSO) security feature, only available to ICANN organizational staff, that is also behind a VPN tunnel. This security feature significantly increases our back-end security with Adobe. With this change, community members who had a custom login on the old server will no longer be able to use it on the new server. However, community members can simply log in as a Guest and have the same experience as they did before with their custom logins. Meeting hosts can promote Guests to Presenter or Host status, as needed, to give additional meeting room control and access.

Email your questions to mts@icann.org.