Public Comment

Public Comment is a vital part of our multistakeholder model. It provides a mechanism for stakeholders to have their opinions and recommendations formally and publicly documented. It is an opportunity for the ICANN community to effect change and improve policies and operations.

closed Initial Report on the Second CSC Effectiveness Review

RequestersReview Team


The Customer Standing Committee Effectiveness Review Team (hereafter: Review Team) received eight submissions, six from community groups, of which one was accepted after closure of the comment submission period. One (1) was from an external organization, and one (1) from and individual. In their comment the submitters covered 8 topics. The comments are categorized into three categories of comments: general, specific, and not related to the Effectiveness Review.

This Public Comment summary report only includes the ICANN org staff summary of the comments. The Review Team will review the comments and consider whether to amend its findings and recommendations.

What We Received Input On

The Team is seeking your input on its findings and recommendations, at sections 4 and 5 of the Initial Report. Section 4 contains the findings and recommendations pertaining to the effectiveness of the CSC in performing its tasks as listed in the CSC charter and whether the CSC has implemented the recommendations of the first CSC Effectiveness Review. In Section 5 of the report, the Team presents its findings and recommendations on seven additional topics which were identified and which could impact the future effectiveness of the CSC.

Proposals For Your Input
Initial Report on the Second Customer Standing Committee Effectiveness Review (pdf, 685.21 KB)


The CSC was established on 1 October 2016 as an element of the IANA Stewardship Transition process. Its main task is to monitor the performance of the IANA naming functions for the benefit of the direct customers. In accordance with Section 17 of the ICANN Bylaws and the CSC Charter, the effectiveness of the CSC is to be reviewed two years after its first meeting, and then every three years, using a method determined by the Country-Code Names Supporting organization (ccNSO) and Generic Names Supporting Organization (GNSO).

In August 2021, the ccNSO and GNSO Councils adopted the Terms of Reference for the second CSC Effectiveness Review, using the same template as the first review and supplemented with a question on whether the recommendations of the first review had been implemented and were effective. Both the ccNSO and GNSO Councils appointed two representatives to conduct the review.

The review was initially limited to assess the CSC’s effectiveness against the tasks listed in its Charter and whether the recommendations from the first review were implemented. In the course of its work, the Team added additional topics.