Commenter: Enkhtsetseg Shirendev Region: Europe / Mongolia Capacity: Individual Internet User I welcome the revision of the ICANN Office of Ombuds Framework and Process and appreciate the opportunity to provide input as an individual user representing a small-language and small-user community. For many ordinary Internet users, ICANN can appear distant and highly technical. The Ombuds Office is therefore a critical bridge between global Internet governance and real human experience. I strongly support efforts to make the process more accessible, transparent, and understandable for non-experts. From my perspective, three aspects are especially important: 1. Accessibility for small and diverse communities Users from countries with smaller languages and limited technical capacity must feel equally safe and welcome to raise concerns. Clear, plain-language explanations and culturally sensitive communication are essential. 2. Protection from harassment and unfair treatment The Framework should explicitly ensure that no individual is discouraged from participating due to fear, language barriers, or power imbalance. Informal resolution mechanisms are valuable only when users trust that they will be heard respectfully. 3. User-centered accountability Timely responses and transparent procedures will strengthen confidence in ICANN as a truly multistakeholder organization serving people, not only institutions. I encourage ICANN to continue developing the Ombuds Office as a human-centered, approachable, and independent mechanism that reflects the diversity of the global Internet community. Thank you for considering the voice of everyday users.

This submission supports a user-centered and accessible Ombuds Framework, emphasizing the needs of small-language communities, protection from unfair treatment, and transparent, respectful processes for all Internet users.