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New ICANN Chief Contract Compliance Officer Appointed | Position of Consumer Safeguards Director is Created

The Internet Corporation for Assigned Names and Numbers (ICANN) today announced the appointment of Allen Grogan as Chief Contract Compliance Officer, overseeing Contract Compliance and Safeguards. In his new position Grogan will report directly to President and Chief Executive Officer Fadi Chehadé, and he becomes a member of ICANN's Global Leadership Team. He has served as ICANN's Chief Contracting Counsel since May 2013.

"Expanding the domain name space as we are doing through the New gTLD Program requires that we continue to align our operational capabilities with the demands imposed by 1300 new Registry Agreements," said ICANN President and CEO Fadi Chehadé. "Allen's expertise will add to the excellent operational capabilities of our current team a deeper level of legal experience and analysis."

Allen Grogan has negotiated and implemented the new gTLD agreements, and has more than 30 years of experience as a lawyer specializing in technology and the Internet. His experience and knowledge of the contracts related to the New gTLD Program will serve the team well in grappling with compliance issues related to the safeguards and ICANN's Public Interest Commitments.

The workload of ICANN's contractual compliance team has increased markedly. From August 2013 to August 2014, 36,732 informal complaints were filed against registrars, while 853 informal complaints were filed against registries. During the same period, 72 formal complaints were filed.

Maguy Serad, ICANN's Vice President for Contractual Compliance since 2012, will remain in her role and will report to Grogan. During her tenure, Serad has successfully scaled and expanded the team, making it an effective global department. She has operationalized our compliance capabilities in a way that embraces growth.

"Under Maguy's leadership, the Contractual Compliance team has done an outstanding job building a sustainable foundation for the future," said Grogan. "We now want to build on that foundation in the most efficient and comprehensive manner possible."

Grogan will also be exploring ways that ICANN can work with others to help safeguard registrants and the global Internet community in ways that may go beyond pure contractual enforcement.

A newly created position of Consumer Safeguards Director will also report to Grogan, and will focus specifically on implementation of those ICANN contract safeguards directed toward protecting consumers.

"Today, we have 21 staff members, spread over three hub offices. We are now able to offer 24 hour support in nine languages," said Chehadé. "Our next step is to begin building a broader compliance vision that will serve us well in our mission of providing public benefit."

To download a high resolution photo of Allen Grogan, go here: https://flic.kr/p/pmw7fa.

To download a high resolution photo of Maguy Serad, go here: https://flic.kr/p/pmwVgq.


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Internationalized Domain Name ,IDN,"IDNs are domain names that include characters used in the local representation of languages that are not written with the twenty-six letters of the basic Latin alphabet ""a-z"". An IDN can contain Latin letters with diacritical marks, as required by many European languages, or may consist of characters from non-Latin scripts such as Arabic or Chinese. Many languages also use other types of digits than the European ""0-9"". The basic Latin alphabet together with the European-Arabic digits are, for the purpose of domain names, termed ""ASCII characters"" (ASCII = American Standard Code for Information Interchange). These are also included in the broader range of ""Unicode characters"" that provides the basis for IDNs. The ""hostname rule"" requires that all domain names of the type under consideration here are stored in the DNS using only the ASCII characters listed above, with the one further addition of the hyphen ""-"". The Unicode form of an IDN therefore requires special encoding before it is entered into the DNS. The following terminology is used when distinguishing between these forms: A domain name consists of a series of ""labels"" (separated by ""dots""). The ASCII form of an IDN label is termed an ""A-label"". All operations defined in the DNS protocol use A-labels exclusively. The Unicode form, which a user expects to be displayed, is termed a ""U-label"". The difference may be illustrated with the Hindi word for ""test"" — परीका — appearing here as a U-label would (in the Devanagari script). A special form of ""ASCII compatible encoding"" (abbreviated ACE) is applied to this to produce the corresponding A-label: xn--11b5bs1di. A domain name that only includes ASCII letters, digits, and hyphens is termed an ""LDH label"". Although the definitions of A-labels and LDH-labels overlap, a name consisting exclusively of LDH labels, such as""icann.org"" is not an IDN."